Consumer Electronics, Business Solutions, Information Technology, Manufacturing, Office Automation

Field Service Representative 2

Greenville, SCOnsiteFull TimeEntry-level (exp-based)Posted 1 month ago

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Required skills

High School Diploma
CompTIA A+
Technical Service Manual
Field Engineering Bulletins
schematics
electrical troubleshooting
customer relations
parts inventory

Nice to have

Technical vocational schooling
electronics
electro-mechanical

Role summary

Sharp Business Systems is seeking a Field Service Representative (2) to maintain a territory of Sharp equipment, ensuring customer satisfaction through effective communication and maintenance. Responsibilities include independently servicing, installing, maintaining, and repairing Sharp equipment, resolving service calls, performing mechanical and electronic adjustments, and troubleshooting electrical issues using technical manuals. The role also involves managing customer relations, controlling parts inventory, completing administrative tasks, and reporting machine performance to management. A High School Diploma or equivalent is mandatory, with technical vocational schooling preferred. CompTIA A+ certification is required.

Overview

Under the direct supervision of the Branch Field Service Manager, the Field Service Representative (2) is responsible for properly maintaining a territory of Sharp equipment along with maintaining an elevated level of customer satisfaction through proper communications and maintenance of equipment.

Responsibilities

Independently services and maintains a full territory in the installation, maintenance, and repair of Sharp equipment with minimal supervision.

Resolves at least 82% of service calls upon completion of training and territory assignment.

Understands and properly performs all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins.

Ability to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products.

Resolves all normal customer relations situations and communicates any unusual customer situations to a higher level.

Maintains parts inventory and achieves exemplary levels of inventory control and usage.

Completes all required administrative functions in an accurate and timely manner.

Cooperates with fellow workers and management to achieve Branch service goals.

Keeps Group Leader or Branch Field Service Manager informed of machines performing below standards and reports all actions taken towards resolution.

Performs other duties as prescribed by the Branch Field Service Manager.

Position Requirements

1-3 years of experience copier repair or repair and maintenance of electronic equipment.

High School Diploma or equivalent mandatory.

Technical vocational schooling preferred (electronics or electro-mechanical)

Must possess CompTIA A + certification.

About Sharp Business Systems

Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services.

Employee Perks

Comprehensive, family-friendly healthcare plans (medical, dental, vision).

401k retirement plan with a competitive match and plenty of financial support tools.

Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance)

Rewarding and holistic wellness program.

Training, professional development, and mentorship

Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)

Dynamic culture eager to innovate, enhance diversity, and work smarter.

#SBS

Sharp Electronics Corporation is an equal opportunity employer – minority – female – disability - veteran.

As part of our recruitment process, Sharp Electronics may use automated tools, including artificial intelligence, to assist in the recruiting process. These tools are used to support, and not replace, human decision-making. We are committed to fair and equitable hiring practices, and all hiring decisions are made or reviewed by qualified personnel.

All applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered. Local candidates only, please.

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