Sales and Marketing Director (Family Ambassador)

Join Silverado Thousand Oaks, a memory care innovator ranked in the top 10 nationwide by Fortune Magazine Best Workplaces in Aging Services. Since 1997, Silverado has delivered exceptional care to individuals with neurodegenerative conditions. We’re a certified Great Place to Work® and proud to offer competitive pay, benefits, and growth opportunities.

We’re hiring a Sales and Marketing Director (Family Ambassador)—a compassionate connector who helps families navigate care decisions with empathy, urgency, and insight. This role blends relationship-building, strategic thinking, and deep product knowledge to deliver tailored solutions that change lives.

Be a leader with a memory care innovator!

You lead with empathy, resilience, and integrity. You listen deeply, connect meaningfully, and thrive in fast-paced, team-driven environments. You’re highly organized, emotionally intelligent, and committed to delivering exceptional service.

What You’ll Be Doing:

Lead census growth efforts as part of the Community Leadership team

Assess prospective residents and align them with appropriate Silverado services

Manage follow-up, relationship-building, and data tracking

Generate referrals through market analysis and outreach

Represent Silverado’s mission through public relations and community engagement

Serve as Manager-On-Duty, trainer, and supervisor as needed

Qualifications:

3–5 years in customer success/service with strong organizational and presentation skills

Proven success in solution-building and team collaboration

Preferred: healthcare or dementia care experience; clinical background a plus

Bachelor’s degree preferred, negotiation skills a bonus

Demonstrates strong verbal and written communication skills across diverse audiences

Some Other Things to Consider:

Flexible schedule, including weekends

Active role: walking, bending, lifting (up to 25 lbs.)

Must be comfortable with animals and neurodegenerative conditions

Valid driver’s license and clean driving record required

Why Choose Silverado?

Fortune Magazine Best Workplace in Aging Services™

Certified Great Place to Work®

Strong internal mobility and ongoing training

Competitive base salary + generous commission plan

Schedule: Tuesday - Saturday

#LI-TF1

Anticipated pay range$100,000—$110,000 USD

Silverado offers the following benefits to eligible employees:

401(k) matching

Health, Dental and Vision Insurance

Flexible Spending Account (FSA)

Paid time off

Tuition reimbursement and professional development assistance

Referral program

Other amazing benefits such as Pet Insurance, Auto and Home Insurance and Discount Programs!

* Silverado does not accept candidates from outside recruiters or agencies for this role. *

California Employees: For roles requiring driving, the driving requirement has been deemed essential to the performance of this role due to specific business necessity. Supporting documentation is maintained by Silverado and is available for review upon request to ensure compliance with California law.

To view California Consumer Privacy Act (CCPA) information, please visit this page: https://www.silverado.com/legal-disclaimers/#Consumer-Privacy-Act-Disclosure

Employment offers are contingent on background check, drug screening, physical, and TB testing (if applicable).

Silverado uses E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security

EOE/M/F/D/V