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Consulting, Business Services, Strategic Management

Assistant General Manager, Residential Home Services (GM Successor)

Albuquerque, NMOnsiteFull TimeManager / Head$120,000–$170,000 /yrPosted 4 days ago

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Required skills

  • measured on the result
  • full P&L ownership
  • leadership of frontline teams
  • earned their trust
  • systems mindset
  • financial fluency
  • based in Albuquerque

Nice to have

  • home services
  • field services
  • service business
  • military leadership
  • civilian operating experience

Role summary

A residential home services company in Albuquerque is seeking an Assistant General Manager to eventually succeed the current GM. The role involves taking ownership of backend operations (call center, billing, HR, systems, compliance) in the first phase, then transitioning to full P&L responsibility, leadership of service teams, and strategic growth. The ideal candidate has a proven track record in operations management, financial fluency, and leadership of frontline teams, with a systems mindset. Prior experience in home services or field services is preferred.

Assistant General Manager, Residential Home Services (GM Successor)

Location: Albuquerque, New Mexico. On site.

Compensation: $120,000 to $170,000 base + bonus + long-term incentive

Type: Full time

Confidential search: the company is disclosed to qualified candidates after a mutual NDA.

About the Client

A long-established residential HVAC, plumbing, and electrical brand that has served Albuquerque homeowners for generations. The business is part of a national, private equity-backed home-services platform that brings shared services, proven playbooks, and capital to grow.

About the Role

This is a General Manager hire with a structured on-ramp. You join as Assistant General Manager, take ownership of the back end of the business first, and then step into the GM seat. The plan is for you to own the brand within roughly five to six months of starting.

The first phase is about learning the business from the inside: how calls become jobs, how jobs become cash, and where the operation leaks. The second phase is the full seat: the P&L, the leadership team, and the trajectory of the brand.

Industry background is not required. We care about whether you have run an operation, been measured on the result, and led people who do hard, physical work.

Responsibilities

First months: the back end

  • Call center, CSRs, and dispatch: booking rate, scheduling, and speed to the customer.
  • Billing, collections, purchasing, inventory, and the monthly close.
  • HR, recruiting, onboarding, payroll, and fleet.
  • Systems and reporting: the field-service software and the scorecard the business runs on.
  • Licensing, permitting, and safety compliance.

    • Then: the whole business

  • Full P&L: revenue, gross margin, EBITDA, and growth targets.
  • Leadership of service, install, and sales teams and their managers.
  • Field economics: technician productivity, average ticket, close rate, callbacks, and membership growth.
  • Forecasting, budgeting, and performance reviews with platform leadership.

    • Requirements

    Must-Haves

  • A track record running an operation, or the back office of one, where you were measured on the result, in any industry.
  • The ability to take on full P&L ownership within about six months.
  • Leadership of frontline teams. You have led crews, technicians, or operators and earned their trust.
  • A systems mindset: you build the process, install it, and verify it worked.
  • Financial fluency: you can read the P&L, find the leak, and close it.
  • Based in or willing to relocate to Albuquerque.

    • Nice-to-Haves

  • Operations, general management, or business-unit leadership in home services, field services, or another service business.
  • Experience with field-service management software and call-center metrics.
  • Prior military leadership followed by civilian operating experience.

    • Compensation & Benefits

    $120,000 to $170,000 base salary, plus an annual bonus and a long-term incentive.

    This search is managed by Sitreps Talent, a veteran-led executive recruiting firm. All inquiries are held in confidence.

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