CLINIC COORDINATOR- SCC PAIN MANAGEMENT

Job Title

Clinic Coordinator / Surgery Scheduler

Department

SCC Pain Management

Full Time/PRN

Full Time, Onsite

Job Summary

The Clinic Coordinator / Surgery Scheduler serves as a key operational and clinical support team member within the Pain Management clinic. This position is responsible for coordinating daily clinic operations, managing physician procedures and surgery scheduling, supporting patient care activities, and ensuring effective communication between patients, providers, internal departments, and external healthcare facilities. The role combines administrative coordination, surgical scheduling, and direct clinical support to promote efficient workflow, exceptional patient experiences, and high-quality patient care.

Responsibilities

Clinical Operations

• Coordinate and maintain efficient daily clinic workflow.
• Monitor provider schedules and assist with operational adjustments.
• Serve as a liaison between providers, patients, ancillary departments, and leadership.
• Support clinic initiatives focused on quality improvement and operational efficiency.
• Assist with onboarding and training of new employees.
• Maintain compliance with all organizational policies and procedures.
• Promote teamwork, accountability, and professional communication throughout the clinic.

Surgery and Procedure Coordination

• Schedule surgical and interventional pain procedures at South Central Regional Medical Center and affiliated facilities.
• Coordinate procedure dates, times, and required pre-operative appointments.
• Ensure required authorizations, referrals, and prior authorizations are obtained prior to procedures.
• Verify insurance benefits and communicate financial responsibilities to patients.
• Coordinate with hospital departments, surgery centers, and ancillary services to ensure procedural readiness.
• Provide patients with detailed procedural preparation instructions and postoperative follow-up information.
• Maintain accurate procedural scheduling records and documentation.

Patient Communication

• Respond to patient calls and electronic messages regarding appointments, procedures, prescriptions, and treatment plans.
• Communicate results, instructions, and follow-up requirements as directed by the provider.
• Coordinate patient care activities and facilitate continuity of care among providers and departments.
• Deliver exceptional customer service while maintaining patient confidentiality and professionalism.

Administrative Responsibilities

• Maintain timely and accurate patient records.
• Track and coordinate authorizations, referrals, and procedure documentation.
• Assist leadership with operational reporting and workflow monitoring.
• Support clinic coverage needs through cross-training and collaboration with front-office and clinical staff.
• Participate in departmental meetings and process improvement activities.
• Perform other duties as assigned.

Qualifications

Required

• High School Diploma or equivalent.
• Minimum two years of healthcare, medical office, surgery scheduling, or clinic operations experience.
• Working knowledge of medical terminology.
• Experience utilizing electronic medical record systems.
• Strong organizational and multitasking abilities.

Preferred

• Certified Medical Assistant (CMA) credential.
• Experience in Pain Management, Orthopedics, or procedural specialties.
• Experience with surgery scheduling, insurance authorizations, and precertification processes.

All candidates must be able to perform the essential functions of this position. The Americans with Disabilities Act (ADA) requires that reasonable accommodations be made for qualified individuals to help perform the essential functions of the position.

South Central Regional Medical Center is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender, national origin, age, disability, or genetic information.