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Surveillance Operator

Starbase, TXOnsiteFull TimePosted 2 months ago

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Required skills

  • security monitoring
  • CCTV operations
  • dispatching
  • security alerts
  • incident command
  • security officers
  • emergency services
  • incident management system
  • standard operating procedures
  • post orders

Nice to have

  • visual attention to detail
  • decision-making
  • communication skills
  • critical incident handling
  • computer proficiency
  • multitasking

Role summary

The Surveillance Operator is responsible for real-time monitoring of camera systems, responding to security alerts, and dispatching personnel. This role acts as the first line of defense for situational awareness and incident response. Responsibilities include active camera monitoring, alarm clearing, dispatch coordination, incident command, detailed documentation, system malfunction reporting, and adherence to all protocols. The role requires a high school diploma, 2+ years of experience in security monitoring, CCTV, or dispatching, and strong decision-making, communication, and computer skills. The position operates in a Security Operations Center environment and may require flexible scheduling and eligibility for a US Government security clearance.

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SURVEILLANCE OPERATOR

The Surveillance Operator is responsible for the real-time surveillance of camera systems, rapid response to security alerts, and dispatching of personnel. This role serves as a critical first line of defense in maintaining situational awareness and ensuring timely response to incidents across the facility.

RESPONSIBILITIES:

  • Active Camera Monitoring: Continuously monitor multiple live camera feeds to detect suspicious activity, safety hazards, or security breaches in real time
  • Alarm Alert Clearing: Receive, assess, verify, and clear security alarms according to established protocols while maintaining accurate records of all events
  • Dispatching: Coordinate and dispatch security officers, maintenance teams, emergency services, or other responders as needed using radio, phone or dispatch systems
  • Incident Command: Assume incident command for security events until relieved by higher authority; provide clear direction, gather critical information and coordinate response efforts
  • Document all incidents, alarms, dispatches and actions taken in the incident management system with accuracy and attention to detail
  • Maintain constant communication with field teams, supervisors and other departments
  • Identify and report system malfunctions, camera outages, or technical issues to the appropriate support team
  • Follow all standard operating procedures, post orders and emergency response protocols
  • Maintain confidentiality and professionalism at all times while handling sensitive security information

    • BASIC QUALIFICATIONS:

  • High school diploma or equivalency certification
  • 2+ years of experience in security monitoring, CCTV operations, or dispatching

    • PREFERRED SKILLS AND EXPERIENCE:

  • Excellent visual attention to detail and ability to monitor multiple screens simultaneously for extended periods
  • Strong decision-making and critical thinking skills under pressure
  • Excellent oral and written communication skills
  • History of critical incident handling experience
  • Computer based proficiency, including security monitoring software, MS Office and dispatch systems
  • Strong organizational and multitasking abilities
  • Working knowledge of security principles, alarm systems and incident command practices

    • ADDITIONAL REQUIREMENTS:

  • Ability to work in a Security Operations Center (control room) environment
  • Position is subject to pre-employment drug and random drug and alcohol testing
  • Valid driver’s license
  • Must be able to sit for long periods while maintaining focus
  • Eligible for a US Government security clearance
  • Availability to work scheduled shift as needed to include nights, overtime, weekends, holidays and rotating schedules
  • Monday to Friday
  • 1st Shift: 5am to 5pm
  • 3rd Shift: 5pm to 5am

    • ITAR REQUIREMENTS:

  • To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

    • SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

    Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.

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