Patient Coordinator at Burg Children's Dentistry
Required skills
- patient-focused
- dependable
- personable
- Greet patients
- Answer phones
- respond to patient inquiries
- communicate professionally
- Schedule appointments
- confirm appointments
- coordinate appointments
Nice to have
- dental practice management software
- dental office experience
- medical office experience
- healthcare office experience
- patient coordination experience
- scheduling experience
Role summary
Burg Children's Dentistry & Orthodontics is seeking a part-time Patient Coordinator to join their team. This role serves as a key point of contact for patients and families, supporting front office and clinical operations. Responsibilities include greeting patients, managing appointments, handling inquiries, verifying insurance, processing payments, and coordinating patient care. The ideal candidate is friendly, organized, dependable, and passionate about creating a positive experience for children, teens, and their families. Previous healthcare office experience and patient coordination skills are preferred.
Burg Children’s Dentistry & Orthodontics is seeking a friendly, organized, and patient-focused Patient Coordinator to join our team. Our practice is committed to providing exceptional pediatric dental and orthodontic care in a welcoming, family-focused environment. The ideal candidate is dependable, personable, and passionate about creating a positive experience for children, teens, and their families from their first interaction with our practice through their ongoing care.
Website: Burg Children's Dentistry & Orthodontics
What You'll Do
As a part time Patient Coordinator, you will serve as an important point of contact for patients and families while supporting the front office and clinical teams. You will help ensure appointments are scheduled efficiently, patient information is accurate, and families receive clear and compassionate communication throughout their care experience.
Your responsibilities will include:
Greet patients and families and provide a warm, welcoming experience
Answer phones, respond to patient inquiries, and communicate professionally with patients and families
Schedule, confirm, and coordinate patient appointments
Manage appointment reminders and help maintain an efficient and productive schedule
Check patients in and out and collect required paperwork and documentation
Verify and update patient demographic and insurance information
Review treatment costs, financial expectations, and payment options with patients and families
Collect patient payments, co-payments, and other applicable balances
Coordinate with the clinical team to support smooth patient flow and appointment preparation
Assist with treatment plan scheduling, follow-up appointments, referrals, and other patient care coordination needs
Address patient and family questions or concerns and escalate issues to the appropriate team member when needed
Maintain accurate and complete patient records and documentation
Help maintain a clean, organized, and welcoming front office environment
Participate in staff meetings, training, and practice improvement initiatives
Perform other duties and responsibilities as assigned by management
Preferred Qualifications:
Previous experience in a dental, medical, or healthcare office preferred
Previous patient coordination, scheduling, or customer service experience
Experience with dental practice management software is a plus
Strong communication and interpersonal skills
Excellent customer service skills and a professional demeanor
Strong organizational skills and attention to detail
Ability to multitask and prioritize responsibilities in a fast-paced environment
Experience working with children, teens, and families is preferred
What Makes You Successful:
You are friendly, dependable, organized, and comfortable interacting with children, parents, and team members. You understand the importance of creating a positive first impression and providing consistent, compassionate service throughout the patient experience. You communicate clearly, pay close attention to detail, and are able to manage multiple priorities while maintaining a welcoming and professional environment. You work well as part of a team and take initiative to help ensure the needs of patients and the practice are met.
Why Join Us?
Join an established pediatric dentistry and orthodontic practice serving children, teens, and families
Work in a fun, welcoming, and family-focused environment
Make a meaningful impact by helping patients feel comfortable and supported
Work alongside a collaborative clinical and administrative team
Opportunities for continued learning, training, and professional development
Be part of a practice focused on providing exceptional patient care and creating positive dental experiences
