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Healthcare, Dental, Dental Support Organization (DSO)

Financial Coordinator at Rusty Jones Orthodontics

Phoenix, AZOnsiteFull TimePosted 2 days ago

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Required skills

  • Bilingual
  • Spanish
  • English
  • Collections
  • Accounts Receivable
  • Cloud 9 Ortho
  • Dental/Orthodontic front office
  • recovery targets
  • payment terms
  • ledger errors

Nice to have

  • High emotional intelligence

Role summary

Rusty Jones Orthodontics is seeking a Bilingual Financial Coordinator & Receptionist with a dual focus on front-office operations and accounts receivable recovery. This high-impact role requires fluency in both English and Spanish to manage patient interactions and aggressively pursue delinquent accounts. Responsibilities include patient check-in/out, scheduling, collections outreach, dispute resolution, and financial reporting across two practice locations. The ideal candidate will possess a proven track record in collections or accounts receivable, proficiency with orthodontic software, and the ability to balance patient hospitality with financial enforcement. Frequent travel between offices is mandatory.

Bilingual Orthodontic Financial Coordinator & Receptionist (Collections Specialist)

Position Summary

The Bilingual Financial & Front Desk Coordinator is a high-impact, dual-responsibility role focused on front-office operations and rigorous accounts receivable recovery. This position serves a large Spanish-speaking patient demographic and requires mandatory travel between two local practice locations. The ideal candidate provides excellent patient hospitality at the front desk while maintaining a firm, structured approach to resolving heavily delinquent accounts and minimizing practice bad debt.

Key Responsibilities

  1. High-Volume & Delinquent Account Collections
  • Aging Responsibilities: Monitor and aggressively pursue aging accounts receivable reports (30, 60, 90+ days past due).
  • Bilingual Patient Outreach: Conduct high-volume phone outreach, email campaigns, and mail notices in both English and Spanish to secure immediate payments or restructures for defaulted contracts.
  • Dispute Resolution: Address patient billing grievances, research ledger errors, and negotiate firm payment terms within practice guidelines.
  • Legal & Third-Party Referral: Prepare and transfer uncollectible accounts to external collections agencies or small claims legal tracking when necessary.
    1. Front Desk Operations & Reception
  • Bilingual Patient Relations: Serve as the primary front-desk point of contact, ensuring a welcoming environment and clear communication for Spanish and English-speaking families.
  • Patient Flow Management: Handle patient check-ins/check-outs, manage sign-in logs, and collect down payments, monthly installments, or copays at the desk.
  • Scheduling: Coordinate, schedule, and confirm orthodontic adjustments, emergency visits, and new patient consultations across both locations.
  • Phone & Office Upkeep: Manage multi-line phone queues and maintain a clean, organized reception area.
    1. Multi-Location Mobility & Admin
  • Dual-Office Rotation: Travel regularly between both practice offices based on the weekly clinic schedule to maintain administrative continuity.
  • Financial Reporting: Reconcile daily logs and cash drawers across locations, preparing separate daily bank deposits and ledger entries.

    • Qualifications & Requirements

  • Language: Native or professional fluency in both English and Spanish is strictly required. Must be completely comfortable discussing complex financial contracts and collections in both languages.
  • Experience:
  • Minimum of 2+ years of dental/orthodontic front office experience.
  • Proven track record in a dedicated collections, debt recovery, or strict accounts receivable role where hitting recovery targets.
  • Mobility: Must possess a reliable personal vehicle for frequent travel between the two offices.
  • Skills:
  • Firm, assertive, yet professional communication style needed for difficult collection calls.
  • Proficiency with orthodontic practice software (Cloud 9 Ortho) and ledger auditing. Willing to train
  • High emotional intelligence to balance front-desk hospitality with back-end financial enforcement.
    • Ready to apply?
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