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Healthcare, Dental, Dental Support Organization (DSO)

Treatment Coordinator at Wood Orthodontics

Anthem, AZOnsiteFull TimePosted 18 days ago

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Required skills

  • patient care
  • practice operations
  • patient scheduling
  • coordinating patient flow
  • financial treatment plans
  • provider productivity
  • hygiene flow
  • practice efficiency
  • insurance benefits
  • coverage

Nice to have

  • dental office
  • healthcare administrative role
  • dental terminology
  • treatment planning
  • insurance processes
  • Dentrix

Role summary

Wood Orthodontics is seeking a Treatment Coordinator to manage patient scheduling, coordinate patient flow, and present financial treatment plans. This role acts as a liaison between patients, clinical teams, and administrative staff to ensure a positive patient experience and support office efficiency. Responsibilities include scheduling, financial plan presentation, insurance verification, patient communication, record maintenance, and collaboration with internal teams. A high school diploma is required, with preferred experience in a dental or healthcare administrative setting and proficiency in practice management software. Strong organizational, communication, and customer service skills are essential for success in this fast-paced environment.

The Treatment Coordinator plays a key role in supporting patient care and practice operations by managing patient scheduling, coordinating patient flow, and presenting financial treatment plans. This position serves as a bridge between patients, clinical teams, and administrative staff to help ensure a smooth, informed, and positive patient experience while supporting office efficiency and production goals.

Responsibilities

  • Coordinate patient scheduling to support provider productivity, hygiene flow, and overall practice efficiency.
  • Prepare, present, and review financial treatment plans with patients, ensuring clear understanding of recommended care and financial expectations.
  • Follow up with patients regarding proposed treatment plans and assist with scheduling the next steps.
  • Verify insurance benefits, coverage, and fee schedules to provide accurate estimates and breakdowns.
  • Communicate treatment fees, document financial arrangements, and confirm patient payment commitments.
  • Assist patients with insurance forms and ensure accurate and complete documentation.
  • Serve as a primary point of contact for patient questions regarding treatment, scheduling, and financial concerns.
  • Maintain accurate and up-to-date patient records within practice management software.
  • Collaborate closely with dentists, hygienists, office managers, and patient coordinators to ensure seamless patient flow.
  • Support administrative duties as needed to assist front-office operations and coverage.
  • Participate in emergency procedures as required, including summoning assistance and supporting team members.
  • Represent the practice in a professional, friendly, and patient-centered manner.
  • Maintain regular attendance and adhere to office policies, schedules, and procedures.
  • Anticipate the needs of patients and the care team to support a smooth daily workflow.
  • Travel between practice locations as needed.
  • Perform other duties as assigned to support practice operations.
  • Perform other duties and responsibilities assigned by management
  • High school diploma or equivalent required.

    • Requirements:

  • 1–3 years of experience in a dental office or healthcare administrative role preferred.
  • Working knowledge of dental terminology, treatment planning, and insurance processes.
  • Proficiency with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental) is preferred.
  • Strong organizational, communication, and customer service skills.
  • Ability to multitask and remain composed in a fast-paced environment.
  • Professional, proactive, and team-oriented mindset.
  • Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined.

    • Why Join Us?

    Comprehensive Benefits Package:

  • Medical, Dental, Vision, and 401(k)
  • Paid holidays
  • Paid time off
    • Ready to apply?
    You'll be redirected to Specialty Dental Brands's application page.

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