Veterinary Services, Pet Care, Healthcare

Pet Parent Experience Associate

Thornton, COOnsiteFull TimePosted 5 days ago

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Required skills

client support
schedule management
team collaboration
customer service
veterinary
animal care
clinic operations
front-desk
reception

Nice to have

pet parent experience
flexible shifts
urgent care
general practice
growth opportunities

Role summary

Sploot Veterinary Care is seeking a full-time Pet Parent Experience Associate for their urgent care and general practice clinics. This role focuses on delivering exceptional client experiences, managing clinic schedules, collaborating with veterinary staff, and problem-solving in fast-paced environments. The ideal candidate has veterinary or clinic operations experience, excels in customer service, and can provide empathetic communication to pet parents. The position offers flexible shifts, competitive pay, pet benefits, health insurance, 401(k) with match, and PTO.

Urgent Care + General Practice | No Overnights | Flexible Shifts | Pet Benefits

Sploot Veterinary Care is redefining urgent and primary care for pets, and we’re seeking a full-time Pet Parent Experience Associate to join our team. This role is ideal for someone who is passionate about delivering exceptional client experiences and making a meaningful impact for pets and their families.

What Makes You A Great Fit

Veterinary/Operations Experience: Veterinary, animal care, or clinic operations experience preferred, including hands-on work in a veterinary or animal care setting and front-desk/reception responsibilities

Customer Service Excellence: Demonstrated ability to deliver consistently high-quality, client-centered experiences

Schedule & Availability: Flexible weekly availability, including weekends, for 10-and 12-hour shifts in an onsite role at a dedicated home clinic, with occasional coverage across multiple clinic locations

What You’ll Do

Client Support & Coordination: Independently serve as the first and last point of contact for pet parents, providing a welcoming, empathetic experience from check-in through check-out

Schedule Management: Create, manage, and maintain the daily clinic schedule to ensure efficient appointment flow and operational consistency

Team Collaboration: Partner closely with veterinarians, technicians, and fellow associates to support high-quality patient care

Problem-Solving: Maintain composure in fast-paced or high-pressure situations, addressing in-clinic needs with professionalism and sound judgment

Clear Communication & Guidance: Reassure and inform pet parents, ensuring they feel confident and supported throughout their visit

The Perks of the Pack

$21-23/hour, plus 1.5x pay on Sploot-recognized holidays, with opportunities for growth based on performance

Employee Pet Benefits — free, at-cost, or deep discounts for up to 5 of your own pets

Health, Dental, and Vision with a generous employer contribution; HSA available

401(k) with company match

Generous PTO, and up to 12 weeks paid parental leave

Free Sploot-branded FIGS scrubs, snacks, and regular team events

At Sploot, we’re building the future of vet med one clinic, one case, and one team member at a time. Join our team and discover how fun, fulfilling, and supportive a veterinary career can be.

According to Colorado state law, our company practices continuous hiring, ensuring equal opportunity employment and ongoing consideration for qualified candidates. We welcome applications year-round and are committed to maintaining a diverse and inclusive workforce.

#LI-Onsite

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Pet Parent Experience Associate

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Required skills

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