Patient Care Coordinator

Portsmouth, NHOnsiteFull TimePosted 2 months ago

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Required skills

greeting patients
answering phone calls
scheduling appointments
verifying insurance
patient registration
maintaining patient records
handling payments
insurance inquiries
clinic services
multi-tasking

Nice to have

receptionist experience
customer service experience

Role summary

Sport & Spine Physical Therapy is seeking a Patient Care Coordinator for their Portsmouth, NH clinic. This role is the first point of contact for patients, responsible for greeting, scheduling, verifying insurance, managing records, processing payments, and handling inquiries. The ideal candidate will have excellent organizational, communication, computer, and interpersonal skills, with a strong attention to detail and ability to maintain confidentiality. Previous receptionist or customer service experience is preferred.

Sport & Spine Physical Therapy is a premier provider of physical therapy and sports medicine service serving Portsmouth, NH for over 20 years. As a PT-owned private practice, we are driven to provide highly individualized patient care that is centered on results. At Sport & Spine, we focus on relieving pain, improving movement, and restoring functioning. We also provide preventative healthcare and education to reduce a patient’s risk of re-injury.

We are looking for passionate and driven professionals who bring the best of themselves to everything they do. If you are ready to make a meaningful impact in a setting that supports clinical excellence, career growth, and teamwork, apply now!

*Hours needed: Monday through Friday 9am-6pm*

Your Role

As a Patient Care Coordinator at Sport & Spine Physical Therapy, you will be the first point of contact for our patients and will play a vital role in providing a positive and welcoming experience.

Why Join Sport & Spine Physical Therapy?

Sport and Spine Physical Therapy is a proud member of Fusion Physical Therapy Partners. For you, this means you'll enjoy the close-knit culture and clinician-led environment of a PT-owned private practice with the added support, resources, and career opportunities that come with a larger network.

What you'll do:

Greet and welcome patients and visitors in a friendly and professional manner.

Answer incoming phone calls and route them to the appropriate staff members efficiently.

Schedule appointments, verify insurance information, and assist with patient registration.

Maintain patient records and ensure accuracy of information in our computer systems.

Coordinate with therapists and clinicians to manage patient appointments effectively.

Handle payment processing and insurance-related inquiries with accuracy and confidentiality.

Maintain knowledge of clinic services and programs to answer patient inquiries effectively.

Demonstrate excellent time management skills to handle multiple tasks simultaneously.

About You

High school diploma or equivalent.

Previous experience in a receptionist or customer service role is preferred but not required.

Excellent organizational skills with the ability to multi-task, prioritize tasks, and ensure a smooth front desk operation.

Strong communication skills, both written and verbal, to interact professionally with patients and internal staff.

Strong computer skills.

Excellent phone etiquette and strong interpersonal skills.

Valid driver's license.

Ability to work flexible afternoon and evening shifts.

Attention to detail and ability to handle sensitive patient information confidentially.

Sport & Spine Physical Therapy is committed to serving our team members who serve our patients and our communities. We offer competitive compensation and benefits for our employees and a collaborative, positive culture committed to patient care. At Sport & Spine, we invest in a culture of inclusion and positivity and encourage all to apply to our open roles. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Sport & Spine is a proud member of Fusion Physical Therapy Partners.

Ready to apply?

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