Logistics, Transportation, Freight Brokerage, Supply Chain

Account Executive

Indianapolis, INOnsiteFull TimePosted 10 days agoVisa sponsorship available

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Required skills

Account Executive
Client Relationships
Customer Satisfaction
Problem Resolution
Negotiation
Persuasiveness
Resilience
Entrepreneurial
Competitive Spirit
Self-motivation

Nice to have

Sales experience
Customer service experience
Logistics industry knowledge
Freight Solutions
Load Management

Role summary

Spot Freight is seeking an Account Executive to support the growth of existing accounts by leveraging their services and freight solutions. This role involves nurturing client relationships, managing day-to-day operations, addressing inquiries, and identifying new opportunities. The ideal candidate will have strong communication, negotiation, and problem-solving skills, with a proven track record in customer support. Prior sales or customer service experience and logistics industry knowledge are preferred. This is an on-site, full-time, overtime-eligible position in Indianapolis, IN.

Today’s logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.

About The Role:

The Account Executives report to a Senior/National Account Manager and support the growth of existing accounts by leveraging Spot’s services and freight solutions to nurture relationships and build lasting partnerships. This role requires great communication skills, an energetic personality, and a strong work ethic. Account Executives are responsible for communication, quoting, developing, operating, maintaining, and growing their assigned accounts.

Responsibilities:

Manage client operational relationships and day-to-day operations between the customer and the Company by ensuring customer satisfaction, addressing customer inquiries, and developing and executing problem resolution.

Serve as a direct avenue of clear communication for clients and prospective clients by developing, operating, maintaining, and growing assigned accounts.

Review and identify new opportunities with the client, coordinating with the National Account Director to determine the appropriate approach for each designated customer.

Ensure consistent operations and load management with internal Spot stakeholders, as dictated by customer needs; up to and including coordination with Spot teams in Carrier Account Management, Carrier Services and Logistics.

Qualifications:

Bachelor’s degree preferred, previous sales or customer service experience desirable.

Logistics industry knowledge preferred.

Proven track record of successful customer support.

Skills:

Ability to thrive in a fast-paced environment and meet performance metrics.

Strong negotiation skills – persuasiveness, aggressiveness, confidence, resilient

Entrepreneurial and competitive spirit, passion, self-motivation.

Organization and attention to detail.

Adaptability, multi-tasking ability, sense of urgency.

Confident decision-making skills, problem-solving ability, and issue resolution.

Additional Information:

This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible

On-site 5 days a week at our Indianapolis, IN office

#LI-CM1

Spot is built on relationships, combining 24/7 support with a proven, passionate, and dedicated team of logistics professionals. You can reach your true potential through the unlimited opportunities we offer. When you put in the effort, show initiative, solve problems, and build lasting client relationships, you earn respect and rewards. You’ll also be a key component to the success of an industry leader. At Spot, we’ve never lost the entrepreneurial spirit that provides the foundation for our success.

Spot Freight, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation, please contact our Human Resources team to notify us of your request. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Account Executive

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