Laboratory Customer Service & Billing Specialist

Job Description

The laboratory customer service and billing specialist is responsible for ensuring that incoming calls are managed in a timely manner and orders are entered into our laboratory information system correctly. This role will be responsible for correcting billing errors, entering charges, and completing projects in a timely manner. 

Job Relationships

Reports to the Manager, Laboratory Business Operations

Principal Responsibilities

• Timely charge entry for lab patient encounters.
• Entering orders into the laboratory information system.
• Answering incoming calls.
• Provide assistance to the manager in daily and month end related charge tasks.
• Provide assistance in entering and maintaining patient demographics/contact information.
• Reviewing charge related edits for correct billing diagnosis and information.
• Communicate daily work issues with manager.
• Assists with special projects and assignments as directed.
• Conducts medical insurance verification for patients to ensure appropriate insurance is billed for services.
• Comply with the Springfield Clinic incident reporting policy and procedures.
• Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
• Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
• Perform other job duties as assigned.

Education/Experience

• High School graduate or GED required.

• Previous experience in a medical office preferred.

• Previous experience in medical billing preferred.

• Previous customer service experience.

Knowledge, Skills and Abilities

• Must be able to work on a team or individually.
• Working knowledge of CPT and ICD-10 coding preferred.
• Working knowledge of medical terminology.
• Communicate clearly.
• Function as a role model for staff, exhibiting a positive, respectful attitude towards others.

Working Environment

• This job operates in a professional office environment. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

•  Sitting for extended periods 

PHI/Privacy Level

HIPAA2: Tasks that do not require unlimited access but normal course of employment or special conditions may require unplanned and unsupervised access to Protected Health Information.