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Management Consulting, Marketing & Advertising

Service Manager

Jupiter, FLOnsiteFull TimeManager / HeadPosted 3 days ago

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Required skills

  • HVAC Service Manager
  • residential HVAC
  • team development
  • customer experience
  • operational performance
  • customer satisfaction
  • scheduling
  • dispatching
  • workflow management
  • performance metrics

Nice to have

  • Florida HVAC contractor license
  • qualifying agent license

Role summary

Stephen K. Denny, Inc. (SKD) is seeking an experienced HVAC Service Manager for their residential HVAC service department in Jupiter, FL. This role involves overseeing daily operations, leading and developing a team of HVAC technicians, and ensuring high customer satisfaction. The ideal candidate will have strong technical knowledge, proven leadership abilities, and experience managing key performance indicators related to revenue and profitability. Responsibilities include managing service operations, technician performance, customer escalations, and departmental financials, while fostering a culture of safety and professionalism. A valid driver's license is required.

About Stephen K. Denny, Inc.

For more than 35 years, Stephen K. Denny has proudly served South Florida with quality HVAC services built on integrity, craftsmanship, and respect. As a locally owned and family-operated company, we combine the resources and opportunities of an established business with the family feel that has defined SKD from the beginning. We invest in our people through training, development, and opportunities to grow, whether you’re an experienced professional or just beginning your career in the trades. At SKD, you’re more than an employee; you’re part of the team.

About the Role

Stephen K. Denny, Inc. (SKD) is looking for an experienced HVAC Service Manager to lead our residential HVAC service department in Jupiter, FL. This individual will oversee daily service operations, develop and support a high-performing team of HVAC technicians, and ensure an exceptional customer experience. The ideal candidate is a strong leader with a solid technical background who can balance operational performance, technician development, and customer satisfaction.

What You'll Do

  • Oversee daily operations of the residential HVAC service department, ensuring efficient scheduling, dispatching, and workflow management.
  • Lead, coach, and develop a team of HVAC Service Technicians to drive performance, accountability, and professional growth.
  • Monitor key performance metrics, including revenue, average ticket, conversion rates, technician productivity, and customer satisfaction.
  • Work closely with technicians to improve diagnostic capabilities, technical skills, and sales effectiveness.
  • Ensure service calls are completed efficiently and in accordance with company quality standards and procedures.
  • Partner with the installation and sales teams to ensure seamless communication and coordination across departments.
  • Handle escalated customer concerns and ensure timely, professional resolutions.
  • Assist with recruiting, interviewing, onboarding, and retaining HVAC service technicians.
  • Manage departmental labor costs, gross margins, and overall financial performance.
  • Promote a culture of safety, professionalism, accountability, and exceptional customer service.

    • What We're Looking For

  • 5+ years of experience in residential HVAC service, with previous leadership or management experience preferred.
  • Strong technical knowledge of residential heating and cooling systems, troubleshooting, diagnostics, and repairs.
  • Proven ability to lead, coach, and motivate a team of technicians.
  • Strong understanding of HVAC service department operations, including scheduling, dispatching, productivity, and financial performance.
  • Experience managing KPIs and driving revenue and profitability.
  • Excellent communication, organization, and problem-solving skills.
  • Ability to handle customer escalations and maintain strong customer relationships.
  • This position requires regular operation of a company vehicle. Candidates must possess a valid driver's license and meet all company motor vehicle insurance requirements to be authorized to operate a company vehicle.
  • Florida HVAC contractor or qualifying agent license is a plus.

    • What We Offer

  • Competitive compensation with performance-based earning potential.
  • Employer-sponsored health insurance options.
  • Paid time off and company holidays.
  • Opportunities for professional development and career advancement.
  • A supportive leadership team and the opportunity to make a meaningful impact on a growing service operation.
  • A team-oriented environment that values quality workmanship, accountability, and customer satisfaction.

    • Benefits & Perks

    At Stephen K. Denny, we know that exceptional service starts with exceptional people. That's why we're committed to investing in our team through industry-leading benefits, ongoing professional development, and meaningful opportunities for long-term career growth. When you join Stephen K. Denny, you're joining a company that values your success both on and off the job.

  • Competitive compensation
  • Comprehensive Medical, Dental & Vision coverage, including a 100% employer-paid medical plan option for individual employee coverage
  • 401(k) with up to a 3.5% company match
  • 100% company-paid Life Insurance, Short-Term Disability, and Long-Term Disability
  • Flexible Spending Accounts (Health & Dependent Care)
  • Three weeks of Paid Time Off (PTO)
  • Six paid company holidays
  • Paid parental leave
  • Ongoing leadership, technical, and professional development opportunities
  • Clear career advancement pathways within a growing organization

    • Equal Opportunity Employer

    We are proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace and making employment decisions based on qualifications, merit, and business needs. We provide equal employment opportunities to all applicants and employees without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

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