Network / Systems Engineer
Required skills
- network
- systems engineering
- Microsoft environments
- Active Directory
- cloud technologies
- endpoint management
- Windows operating systems
- Microsoft Office products
- root-cause analysis
- systems troubleshooting
Nice to have
- Azure Administrator
- CompTIA Network+
- CompTIA Security+
- ITIL Foundation
Role summary
Strategic Operational Solutions (STOPSO) is seeking a Network/Systems Engineer to provide advanced technical expertise supporting Service Desk and APR organizations. This role involves root-cause analysis, systems troubleshooting, infrastructure diagnostics, and resolving complex enterprise technology issues impacting USPTO operations. Responsibilities include advanced troubleshooting of network, server, endpoint, and infrastructure issues, supporting escalated incidents, analyzing performance metrics, assisting with documentation, identifying automation opportunities, and supporting COOP/disaster recovery efforts. The position can be filled onsite at a Government facility or a contractor-provided facility.
Brief Overview of Position:
Strategic Operational Solutions (STOPSO) is seeking candidates for a Network/Systems Engineer role that serves the organization. This role could be filled both onsite at a Government facility or at a contractor provided facility.
STOPSO is ISO 9001, ISO 20000-1, ISO 27001 certified and CMMI-SVC Level 2 appraised IT Services and Solutions company. We look for talented people to join our Team to develop and deliver solutions. Our environment is cutting-edge and highly rewarding, our team members are constantly learning and sharing their knowledge with our customers and each other. Our employees receive recognition for the solutions they provide to our customers and the value they bring to our company. Consider joining us today to make a difference.
Primary Responsibilities:
The Network/Systems Engineer provides advanced technical expertise supporting the Service Desk and APR organizations. The engineer performs root-cause analysis, systems troubleshooting, infrastructure diagnostics, trend analysis, and supports resolution of complex enterprise technology issues impacting USPTO operations.
Additionally, in this position you will:
- Perform advanced troubleshooting of network, server, endpoint, and infrastructure issues.
- Support escalated incidents affecting enterprise operations.
- Conduct root-cause and trend analysis on recurring technical issues.
- Analyze performance, stability, and availability metrics.
- Support major incident response and service restoration activities.
- Assist with knowledge article development and technical documentation.
- Collaborate with engineering and product teams.
- Identify opportunities for automation and operational improvement.
- Support continuity of operations (COOP) and disaster recovery efforts.
Qualifications:
- Bachelor's degree in Information Technology, Engineering, or related field.
- Five (5) years of network or systems engineering experience.
- Experience supporting enterprise Microsoft environments.
- Knowledge of networking, Active Directory, cloud technologies, and endpoint management.
- Knowledge of Windows operating systems and Microsoft Office products.
- Strong communication and customer service skills.
Desired Skills:
- Microsoft Certified Professional.
- Azure Administrator.
- CompTIA Network+ or Security+.
- ITIL Foundation.
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