Senior Technical Writer
Required skills
- Service Advisories
- System Status notifications
- user guides
- SOPs
- training materials
- communications products
- major incident communications
- Communication Strategy
- executive-level communications
- Stakeholder Management
Nice to have
- ISO 9001
- ISO 20000-1
- ISO 27001
- CMMI-SVC Level 2
Role summary
Strategic Operational Solutions (STOPSO), an ISO certified and CMMI appraised IT Services company, is seeking a Senior Technical Writer. This role involves leading technical communication strategy, developing various documentation including service advisories, user guides, SOPs, and incident communications. The position also requires managing communication products, coordinating stakeholder approvals, and mentoring junior writers. The role can be performed onsite at a Government facility or a contractor-provided facility, with potential after-hours support. A Bachelor's degree in a related field and five years of technical writing experience in an IT environment are required.
Brief Overview of Position:
Strategic Operational Solutions (STOPSO) is seeking candidates for the Senior Technical Writer role that serves the organization. This role could be filled both onsite at a Government facility or at a contractor provided facility.
STOPSO is ISO 9001, ISO 20000-1, ISO 27001 certified and CMMI-SVC Level 2 appraised IT Services and Solutions company. We look for talented people to join our Team to develop and deliver solutions. Our environment is cutting-edge and highly rewarding, our team members are constantly learning and sharing their knowledge with our customers and each other. Our employees receive recognition for the solutions they provide to our customers and the value they bring to our company. Consider joining us today to make a difference.
Primary Responsibilities:
The Senior Technical Writer serves as lead technical writer supporting Service Advisories, System Status notifications, user guides, SOPs, training materials, communications products, and major incident communications.
Additionally, in this position you will:
- Lead technical communication strategy.
- Develop executive-level communications.
- Produce service and user guides.
- Manage emergency communication products.
- Support after-hours communications requirements.
- Coordinate stakeholder review and approval cycles.
- Mentor junior writers.
Qualifications:
- Bachelor's degree in Technical Communication, English, Journalism, or related field.
- Five (5) years technical writing experience in an IT environment.
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