IT Support Specialist
Required skills
- Active Secret clearance
- U.S. citizenship
- High School Diploma
- desktop support
- helpdesk support
- Windows
- macOS
- Linux
- Active Directory
- multiple priorities
Nice to have
- 3+ years IT support
- engineering applications
- business applications
- MATLAB
- Visual Studio
- VMware
Role summary
STR is seeking an IT Support Specialist with an active Secret clearance to provide first-line IT support for local, remote, and mobile employees. This role involves troubleshooting hardware, software, and system issues across Windows, macOS, and Linux, provisioning devices, managing user accounts in Active Directory, and maintaining IT documentation and inventory. The specialist will also support office technology and collaborate with the IT team on broader infrastructure tasks, with potential for on-call support. The ideal candidate has strong troubleshooting and customer service skills, experience with various operating systems and Active Directory, and the ability to manage multiple priorities in a dynamic environment.
STR is seeking an IT Support Specialist with ACTIVE SECRET CLEARANCE to play a hands-on role in keeping our employees productive and our technology running smoothly. In this role, you’ll be the front line of IT support—solving problems, supporting local and remote staff, and partnering with a collaborative IT team in a mission-driven, technical environment.
If you enjoy troubleshooting, working directly with users, and learning new technologies, this role offers meaningful impact and growth.
What You’ll Do
Required Qualifications
Preferred Qualifications
Pay InformationFull-Time Salary Range: $72,000 - $90,000
The salary range listed is based on external market data. Offers are based on factors, such as but not limited to, the candidate’s experience, education, training, key skills/critical skills, security clearances, and prevailing market and business conditions.
STR is a growing technology company with locations near Boston, MA, Arlington, VA, near Dayton, OH, Melbourne, FL, Carlsbad, CA, Atlanta, GA, and Denver, CO. We specialize in advanced research and development for defense, intelligence, and national security in: cyber; next generation sensors, radar, sonar, communications, and electronic warfare; and artificial intelligence algorithms and analytics to make sense of the complexity that is exploding around us.
STR is committed to creating a collaborative learning environment that supports deep technical understanding and recognizes the contributions and achievements of all team members. Our work is challenging, and we go home at night knowing that we pushed the envelope of technology and made the world safer.
STR is not just any company. Our people, culture, and attitude along with their unique set of skills, experiences, and perspectives put us on a trajectory to change the world. We can't do it alone, though - we need fellow trailblazers. If you are one, join our team and help to keep our society safe! Visit us at www.str.us for more info.
STR is an equal opportunity employer. We are fully dedicated to hiring the most qualified candidate regardless of race, color, religion, sex (including gender identity, sexual orientation and pregnancy), marital status, national origin, age, veteran status, disability, genetic information or any other characteristic protected by federal, state or local laws.
If you need a reasonable accommodation for any portion of the employment process, email us at appassist@str.us and provide your contact info.
Pursuant to applicable federal law and regulations, positions at STR require employees to obtain national security clearances and satisfy the requirements for compliance with export control and other applicable laws.
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