Stripe Verified

Fintech, Payments, Software-as-a-Service (SaaS)

Comms Strategy & Operations Associate

New YorkOnsiteFull TimePosted 1 month ago

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Required skills

program management
systems thinker
ambiguity
organized
AI
automation
data
SQL
dashboards

Nice to have

public relations
marketing
public affairs
high-growth technology
scalable operational processes
budget management

Role summary

Stripe is seeking an exceptional and ambidextrous early-career operator for a Comms Strategy & Operations Associate role. This position will focus on building and scaling the operational infrastructure for the Communications team, enabling creative and ambitious storytelling. Responsibilities include creating team systems, automating workflows with AI, managing complex comms programs, handling budget and resource management, and building reporting systems to track impact and efficiency. The ideal candidate is a proven systems thinker, comfortable with ambiguity, highly organized, actively uses AI in daily work, and has experience with data analysis and automation.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Stripe’s comms organization does more than the traditional: we produce films that get shown at festivals, sell over 300,000 books annually, run some of the fastest growing social media channels in tech, write talks and skits for external and internal events attended by thousands of people, build physical machines that track commerce in real-time, create podcasts in pubs, and much more besides. We believe in small, elite, high-taste teams and aim to run a tight operation.

Comms Operations is a small, nimble team serving as the connective tissue between strategy and execution. Our mission is simple: we build and redefine the operating foundations that enable the most creative and ambitious storytelling in the world possible. This is not a traditional operations role, and we’re not looking to introduce heavy processes or to eliminate the unpredictability inherent in comms work. Instead, you’ll have a front-row seat in how the Communications team builds and protects Stripe’s brand and influence across the world – and play a pivotal part in designing the flywheel that compounds that impact.

What you’ll do

We’re looking for an exceptional and ambidextrous early-career operator to help us build and scale this infrastructure. You will work across every altitude, from co-designing high-level team planning mechanisms to managing the granular details of a complex project to ensure that it lands successfully. Some weeks, that might mean redesigning processes and building custom AI agents to handle repetitive workflows. Other weeks, it’s gaveling on the best lightning talks to feature during our onsite and pitching a mandatory jingle jam.

Responsibilities

Team systems & infrastructure: Create processes, onboarding resources, and shared playbooks that help the team prioritize, track, and execute work effectively.

Workflow automation: Lead the transformation of the team’s critical administrative engines such as inbound media requests, speaking inquiries, and team communication channels and aliases. You’ll identify recurring patterns and build AI-enabled workflows and automations that make these processes faster, more reliable, and easier to scale.

Project and program management: Act as the embedded PgM for complex comms programs (e.g., Stripe Sessions, the Annual Letter) from planning through execution. Translate fast-moving initiatives into clear objectives, plans, milestones, and reporting.

Budget and resource management: Manage the team’s resourcing and budget management process including contracting, POs, payments, tracking and budget reporting.

Measurement and reporting: Build and maintain reporting systems and data dashboards that track communications impact, media coverage, and operational efficiency. Turn the data into clear insights that help the team make decisions.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

3-5 years of experience in strategy, operations, program management, or an operating role supporting a senior leader or complex, cross-functional team

Proven systems thinker who can bring clarity to messy workflows or chaotic projects. You naturally look for the root causes behind problems and build long-lasting solutions rather than one-off fixes.

Comfortable navigating ambiguity in a fast-paced environment and are able to swiftly adapt as priorities shift alongside the business.

Highly organized and able to manage several workstreams without losing attention to detail.

Actively use AI in your daily work and experience building automations to eliminate manual drag for yourself and your team.

Comfortable working with data and are willing to learn new tools to answer operational questions (e.g. writing basic SQL queries or building custom dashboards from scratch.

Preferred qualifications

Prior operations or program management experience specifically within communications, public relations, marketing, public affairs or experience in an adjacent fast-paced, high-growth technology environment.

Experience building scalable operational processes or programs.

Experience managing budgets and financial operations, including vendor contracting, purchase orders, payments, and budget tracking.

Familiarity with communications-specific metrics, media-monitoring platforms, and methods for tracking brand sentiment or impact.

Familiarity with SQL, data pipelines, dashboards, workflow-automation tools, or AI agents.

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