Program Manager

PROGRAM MANAGER

OVERVIEW

The Summit Journeys Program Manager will be a leader in program delivery and quality

assurance. This position will coordinate aspects of adventure delivery and quality assurance.

Responsibilities include supervising and scheduling adventure leaders, pre & post trip

communication with partners and groups, overseeing group paperwork, and ensuring quality

standards are achieved.

COMPENSATION

$20- 22/Hr, depending on experience

Time commitment for this position averages 30-40 hours per week (seasonal with the potential to stay onboard after the season ends in September)

KEY RESPONSIBILITIES

Adventure Leaders & Volunteer Supervision

• Assist in training adventure leaders and volunteers to deliver outdoor adventure experiences aligned with Summit Journeys’ mission and participant goals.
• Manage volunteer recruitment, training, onboarding, skill proficiency tracking, scheduling, and communication.
• Provide ongoing supervision and coaching to adventure leaders, interns, and volunteers to ensure quality service and adherence to organizational policies.
• Communicate participant goals, objectives, accommodations, and special needs to adventure leaders and volunteers.
• Recruit and hire new adventure leaders, interns, and volunteers as program needs evolve.
• Ensure volunteers are effectively utilized on all trips and supported in their roles.

Program Management

• Manage complex budgets across multiple jobs (camp, day trips and day camps)
• Manage program dashboards, data tracking, and reporting systems to ensure accurate and organized program documentation.
• Coordinate all pre-trip planning and communication with participants, caregivers, and partner organizations.
• Support curriculum development, updates, and implementation across all programs.
• Assist in the planning, coordination, and execution of Summit Journeys programs.
• Support the development and management of camp budgets, monitor expenses, and ensure accurate financial reporting by coordiating with bookkeeper on all transactions
• Assist with planning and facilitating day trips, school programs, and additional adventure offerings.
• Train camp staff, interns, and volunteers to deliver engaging, safe, and inclusive programming.
• Ensure compliance with risk management standards, permits, contracts, and organizational policies.
• Cultivate strong, positive relationships with community partners, schools, organizations, and families to support program growth and long-term sustainability.
• Manage shifts on Homebase (or equivalent scheduling software)
• Prepare and send invoices for payment in Quickbooks
• Coordiate with payroll biweekly

Trip Support & Facilitation

• Support pre-trip logistics including equipment preparation, communication, and transportation planning.
• Lead or co-lead trips as needed, ensuring participant safety, engagement, and goal-oriented instruction.
• Conduct post-trip debriefings, complete required documentation, and oversee equipment cleanup and reset.

MINIMUM REQUIREMENTS:

• Must be 21+ years old.
• Must pass a background check.
• Minimum of 1 year of management experience
• Extensive experience in group leadership.
• Strong customer service skills.
• Enjoys working in an environment of extensive leadership roles.
• Excellent verbal and written communication skills.
• Must be able to work with minimal supervision and be able to learn quickly and adapt easily.
• Able to lift 50 pounds on a frequent basis.
• Ability to walk, stand, and work on feet up to 10 hours a day.
• The ability to move safely over rough and uneven terrain.
• The ability to work in extreme weather.
• Basic manual labor abilities, including an ability and willingness to clean and sanitize facilities with a variety of cleaning agents and chemicals.

REQUIRED CERTIFICATIONS:

• First Aid & CPR ( or willingness to obtain before start date)

PREFERRED EXPERIENCE AND QUALIFICATIONS

• Wilderness First Responder Certification.
• Overnight Camp, Adventure Facilitation, and Day Camp experience.
• Outdoor recreation experience: Rock Climbing, Rappelling, WhiteWater Kayaking, Sailing, paddle boarding, Hiking.
• Single Pitch Instructor Certification
• Swift Water Rescue Certfication

Pay: From $20.00 per hour

Benefits:

• Flexible schedule

Work Location: In person