Software Engineer (API, SQL)

About The Company
Automation Anywhere is a global leader in intelligent automation solutions, dedicated to transforming the way organizations operate by enabling them to automate complex business processes. With a focus on Agentic Process Automation (APA), the company leverages cutting-edge artificial intelligence, machine learning, and robotic process automation technologies to empower enterprises to achieve higher efficiency, accuracy, and agility. Committed to innovation and customer success, Automation Anywhere serves a diverse range of industries, helping organizations streamline operations, reduce costs, and unlock new growth opportunities. The company's culture emphasizes collaboration, continuous learning, and a passion for solving real-world challenges through technology.
About The Role
We are seeking a motivated and talented Engineer to join our dynamic team. In this role, you will be instrumental in maintaining and enhancing the stability, performance, and reliability of our enterprise-scale automation platform. Acting as a trusted technical partner, you will work closely with customers and internal teams to diagnose and resolve production issues, implement scalable solutions, and contribute to ongoing product improvements. Your hands-on troubleshooting skills, code-level expertise, and proactive approach will help ensure our platform continues to deliver exceptional value and a seamless experience for our customers. This hybrid role, based in San Jose, CA, offers an exciting opportunity to operate at the intersection of AI, automation, and customer success, making a meaningful impact on our organization and clients alike.
Qualifications

• Bachelor's Degree in Computer Science, Software Engineering, or a related field
• 2+ years of professional experience in full-stack development
• Strong programming skills with experience debugging and fixing production code
• Proficiency with version control systems such as Git
• Experience working with web application architectures, APIs, and databases
• Familiarity with observability and monitoring tools
• Ability to quickly learn new codebases and technical domains
• Experience with cloud platforms and distributed systems is a plus
• Understanding of performance-oriented systems and their needs
• Excellent communication skills and ability to explain technical concepts clearly
• Demonstrated problem-solving and troubleshooting capabilities
• Genuine passion for customer success and technical excellence

Responsibilities

• Partner with customer-facing teams to gather detailed information about production issues, demonstrating empathy and technical acumen
• Assess situations rapidly to provide workarounds that unblock customers while developing permanent solutions
• Maintain proactive and clear communication throughout the resolution process to foster customer trust
• Collaborate closely with Support and CloudOps teams to ensure seamless customer experiences
• Investigate and diagnose complex issues across the full stack using AI-powered observability tools and debugging techniques
• Deep dive into codebases to identify root causes of production incidents and develop fixes
• Create well-documented pull requests for code fixes and route them to subject matter experts for review
• Follow up with Product and Engineering teams to ensure timely deployment of solutions
• Analyze patterns in customer issues to identify opportunities for product and process improvements
• Contribute to enhancing observability and monitoring capabilities for better issue detection
• Document troubleshooting processes and solutions to build a comprehensive knowledge base
• Participate in post-incident reviews with a focus on prevention and continuous improvement
• Work collaboratively with cross-functional teams to deliver reliable and efficient resolutions
• Advocate for customer needs within internal teams, balancing technical constraints and customer expectations
• Share insights from customer interactions to inform product roadmap and quality initiatives

Benefits

• Competitive base salary ranging from $100,000 to $120,000 annually
• Discretionary bonus and equity options
• Comprehensive medical, dental, and vision insurance plans
• Flexible work schedule and remote work options
• Unlimited personal time off and 12 holidays per year
• Volunteer time off (4 days annually) and achievement days off (4 days annually)
• Paid parental and family leave
• Variety of health and well-being benefits to support holistic employee health

Equal Opportunity
Automation Anywhere is an affirmative action and equal opportunity employer. We are committed to creating an inclusive environment where all qualified applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected characteristic. Please note that this position typically does not offer visa sponsorship, and candidates should generally be authorized to work in the United States without sponsorship.