Healthcare

Self Pay Collector

RemoteRemoteFull TimePosted 5 days ago

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

patient payment plans
outstanding balances
payment-related inquiries
account resolution
accurate account management
timely payment collection
declined payments
professional decorum
confidential information
security protocol

Nice to have

medical collections experience

Role summary

The Self-Pay Collector manages patient payment plans and collects outstanding balances, providing customer service and assisting with payment inquiries. Responsibilities include maintaining payment plans, following up on declined payments, setting up new plans, and auditing existing ones. The role also involves contacting patients without payment plans and answering calls regarding payments or plan setups. Remote workers must maintain a professional workspace, reliable internet, and safeguard confidential information. Standard workday expectations apply, requiring full availability and focus during scheduled hours, with no household duties or personal business during work time. A high school diploma is required, with two years of medical collections experience preferred. Knowledge of healthcare billing, collections, HIPAA, and collection regulations is necessary, alongside strong customer service, communication, problem-solving, and negotiation skills.

Accessibility Note:

Surgery Partners is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is the Company’s policy not to discriminate against any qualified people or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, the Company will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made the Company aware of his/her disability, unless doing so would cause an undue hardship to the Company. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company’s online employment application, please contact talentacquisition@surgerypartners.com

JOB SUMMARY/RESPONSIBILITIES:

The Self-Pay Collector is responsible for managing patient payment plans, collecting outstanding balances, and assisting patients with payment-related inquiries. This role provides exceptional customer service, supports account resolution efforts, and collaborates with internal teams to ensure accurate account management and timely payment collection.

Maintain payment plans, to include revising plans after insurance payments, following up with patients with declined payments, setting up new payment plans, auditing plans timely to keep them up to date

Assist in monthly contacting of patients with accounts that are not on payment plans to collect payment

Answer incoming calls to assist patients with payments, with the setting up of a payment plan, or other inquiries and forwarding information to gain resolution

Maintain professional decorum in communication with patients and colleagues

REMOTE WORK REQUIREMENTS: Colleagues working remotely are expected to:

Maintain a dedicated, quiet, and professional workspace

Have reliable internet, equipment, and technology to perform all job duties

Safeguard confidential information and follow security protocol

WORKDAY EXPECTATIONS: Remote work is considered a standard workday. Colleagues must:

Remain fully available, responsive, and focused during scheduled work hours

Not perform household duties (e.g. cleaning, errands, home maintenance)

Remain available and focused on assigned work duties during scheduled work hours and refrain from providing care for children or other dependents while working.

Devote scheduled work hours to the performance of job-related responsibilities and refrain from engaging in personal business activities.

If time away from work is needed for childcare, personal responsibilities, illness, or other non-work reasons, colleagues must plan accordingly, using available time off or approved leave as needed or defined by policy.

EDUCATION/REQUIREMENTS/KNOWLEDGE/SKILLS:

High school diploma required

Two years of verifiable medical collections experience is preferred

Knowledge of healthcare billing, collections, and patient financial responsibility.

Knowledge of HIPAA requirements and applicable collection regulations.

Strong customer service and communication skills.

Effective problem-solving and negotiation skills to resolve account balances.

Ability to maintain professionalism and empathy when discussing financial obligations with patients.

Ability to prioritize, manage, and accurately document a high volume of accounts

PHYSICAL/MENTAL DEMANDS:

Requires sitting and standing associated with normal office environment

ENVIRONMENTAL/WORKING CONDITIONS:

Normal busy office environment with much telephone work. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve

Benefits:

Comprehensive health, dental, and vision insurance

Health Savings Account with an employer contribution

Life Insurance

PTO

401(k) retirement plan with a company match

And more!

Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

Surgery Partners conducts pre-employment screenings including but not limited to criminal background checks and drug testing.

Ready to apply?

You'll be redirected to Surgery Partners's application page.