Prior Authorization/Insurance Specialist
Required skills
- high school diploma
- medical office
- insurance experience
- retina technicians
- physicians
- medications
- sample
- prior authorization
- third party payors
- fax
Role summary
The Insurance Specialist is responsible for managing injection authorizations, investigating insurance benefits, and determining out-of-pocket expenses for patients. This role requires a minimum of two years of experience in a medical office setting, with insurance experience being preferred. Key responsibilities include obtaining prior authorizations for medications, enrolling patients in assistance programs, and collaborating with various departments to ensure accurate billing. The position also involves process improvement initiatives to enhance efficiency and reduce errors within the benefits process. Excellent communication, organization, follow-up, and multitasking skills are essential for success in this role.
- Health insurance
- Paid time off
- Training & development
- 401(k)
- 401(k) matching
- Dental insurance
Essential Skills and Abilities: 1. Excellent communication skills, written and oral. 2. Strong organization skills with attention to detail. 3. Excellent follow-up skills. 4. Management of multiple tasks simultaneously. 5. Ability to work as a team player.
RESPONSIBILITIES: 1. Injection authorizations: a. Works with retina technicians and physicians on determining which medications the patient can have vs. which ones will require a sample or prior authorization. b. Performs a thorough benefits investigation on patients when injections are recommended for treatment. c. If needed, obtain prior authorizations for injections by contacting third party payors via fax or other TEI approved methods.
d. Heavy phone contact communication.
2. Patient assistance programs a. Work directly with patients and staff to get patients signed up for payment assistance programs, including Good Days, CDF, etc. b. Enroll patients in assistance programs as needed. c. Work with other individuals in RCM department to ensure that patients are not erroneously billed for out-of-pocket expense.
3. Other a. Work with administration and supervisor to look for ways to make processes work more smoothly and reduce the opportunity for errors in the benefits process. b. Assist front office personnel as necessary c. Answer billing line when available to help patients with balances and other issues d. Other duties as assigned.
Benefits:
- On the Job training
- PTO day 1 of employment
- Health Benefits
- 401K
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