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Program Manager

Ontario, CanadaOnsiteFull TimePosted 2 months ago

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Role summary

The Program Manager, Design Operations is responsible for the operational backbone of the Design organization, ensuring strategic alignment and seamless execution of programs and initiatives. This role involves partnering with executive leadership to manage PMO governance, reporting, and strategic tracking, as well as supporting the Head of Design with planning and roadmap development. Key responsibilities include owning and improving operational processes, leading the project intake and prioritization process, and maintaining program management standards across the Design team. Proficiency in project management tools like Jira, Asana, or Smartsheet is required.

Role Overview

The Program Manager, Design Operations serves as the operational backbone of the client Design organization, driving strategic alignment across executive leadership and ensuring seamless execution of programs, projects, and initiatives across the full design portfolio.

Key Responsibilities

Executive PMO & Leadership Support

  • Partner directly with executive leadership to manage PMO governance, reporting cadences, and strategic program tracking
  • Develop and maintain executive facing dashboards, status reports, and portfolio visibility tools
  • Facilitate leadership forums, steering committees, and decision making processes

Design Leadership Program Support

  • Serve as the primary program partner to the Head of Design, providing end to end support across planning, coordination, and execution of design initiatives
  • Translate leadership priorities into actionable roadmaps and track progress against milestones

Lead Operations

  • Own and continuously improve operational processes that support the Design organization's day to day and long term efficiency
  • Identify operational gaps and implement scalable solutions across people, process, and tooling

Project Intake & Prioritization

  • Lead the design team's project intake process, developing and managing brief frameworks that ensure projects are scoped, prioritized, and resourced effectively
  • Serve as the intake point of contact for cross functional stakeholders submitting work to the Design team

General PMO Design Organization

  • Maintain program and project management standards across the entire Design team
  • Drive consistency in planning, risk management, dependencies tracking, and delivery reporting

Skills & Qualifications

  • 5-8+ years of program or project management experience, preferably within a design, creative, or product organization
  • Proven experience supporting C suite or senior design leadership
  • Strong command of PMO frameworks, intake processes, and operational workflows
  • Exceptional communication and stakeholder management skills
  • Proficiency in project management tools (Jira, Asana, Smartsheet, or similar)
  • PMP, Agile, or equivalent certification a plus
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