Remote Senior Call Center Representative

RemoteRemoteFull TimeSeniorPosted 1 month agoVisa sponsorship availableHidden Gem · Himalayas

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Required skills

call center
communication skills
analytical abilities
service excellence
detail-oriented
adaptable
high-volume
sensitive information
accuracy
confidentiality

Nice to have

Associates Degree

Role summary

TechOp Solutions is looking for Senior Call Center Representatives to support client operations by handling sensitive information with accuracy, confidentiality, and compliance. This remote role requires exceptional communication and analytical skills, with a focus on service excellence. Responsibilities include managing calls, preparing reports in government systems, training new staff, conducting research, and escalating calls as needed. The ideal candidate is detail-oriented, adaptable, and proficient with telephony systems, CRMs, and Microsoft Office Suite, possessing at least 5 years of call center experience and strong multitasking abilities.

TechOp Solutions is seeking Senior Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Recruiter Note: Remote position, but Candidate must reside within the Norfolk, VA or nearby cities.

Duties:

Answer and track incoming calls

Prepare and submit accurate, detailed reports in government systems

Train and onboard new CSRs

Conduct database and open-source research

Route and escalate calls appropriately

Other duties, as assigned

Requirements

5+years experience in a call center

Associates Degree (May be substituted with additional work experience).

Proven ability to multitask simultaneously communicating and inputting data

Strong written and verbal communication skills

Proficiency with telephony systems, CRMs, and Microsoft Office Suite.

Experience in handling sensitive information

Benefits

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.

Originally posted on Himalayas

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