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Healthcare, Mental Health Services

Program Manager

Stevensville, Maryland, United StatesOnsiteFull Time$100,000–$100,000 /yrPosted 2 months agoVisa sponsorship available

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Role summary

Telecare Services Inc. is seeking a Program Manager for their Eastern Shore Regional Office (ESRO) to support the growth of high-quality, person-centered services for individuals with developmental disabilities. The role involves driving referral growth through marketing and strategic development, ensuring compliance with DDA and other regulations, managing the referral lifecycle, and monitoring program performance. Key responsibilities include maintaining documentation, leading community engagement, collaborating with clinical and operations teams, analyzing referral metrics, and managing a team of Direct Support Professionals and Administrative Support Staff. A Bachelor's degree in a relevant field and experience within the Maryland DDA system are required.

Telecare Services Inc. - DDA Program Manager

POSITION SUMMARY

Telecare Services is seeking a Program Manager for the Eastern Shore Regional Office (ESRO) to support growth in high-quality, person-centered services for individuals with developmental disabilities.

DUTIES & RESPONSIBILITIES: .

  • Drive referral growth for services like community living group homes, supported living, personal supports, community development services (CDS) and employment services through marketing, outreach, and strategic referral development
  • Ensure compliance with DDA, state, federal regulations, overseeing the referral lifecycle (screening, intake, placement), building partnerships with CCS agencies, families, and community stakeholders, monitoring program performance and client satisfaction.
  • Maintaining accurate documentation (e.g progress notes, incident reports, MARs,) leading community engagement events, collaborating with clinical, and operations teams and analyzing referral metrics
  • Managing a team of Direct Support Professionals and Administrative Support Staff

PERIENCE:

  • Prior management and referral experience as a CCS (CCS Supervisor is preferred)
  • 3+ years experience within the Maryland DDA system, including familiarity with ESRO territories, Public Health, Business Development, or related field
  • Bachelor’s degree and a background in Social Work, Human Services or a related field
  • Understanding of DDA service models and waiver programs
  • Valid driver’s license and willingness to travel within ESRO regions

COMPENSATION:

The Salary is $100,000 with mileage reimbursement for travel to residential sites

15 days paid time-off and 5 days sick leave

Job Type: Full-time

Pay: $100,000.00 per year

Benefits:

  • Paid time off

Experience:

  • CCS: 3 years (Preferred)

Work Location: In person

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