BDC Sales Representative (Legal Sales)

Austin, TXHybridFull TimePosted 2 days ago

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Required skills

BDC Sales Representative
Legal Sales
sales experience
performance-based metrics
screen potential client calls
schedule attorney-client consultation
contact every potential client
potential new client interviews
take accurate notes
opening new cases

Nice to have

customer service background
Case Management software
resourceful
motivated to solve issues

Role summary

The United Firm | La Liga Defensora, APC is seeking an experienced BDC Sales Representative for their Legal Sales team in Austin. This role involves being the first point of contact for prospective clients, screening leads, gathering case details, and scheduling consultations. The ideal candidate will have a strong sales background (minimum 3 years), customer service experience, proficiency with performance metrics, and experience with case management software. Bilingual proficiency in English and Spanish is required. Responsibilities include managing incoming inquiries, conducting interviews with empathy, maintaining databases, and assisting attorneys with administrative tasks. The role requires working some weekends.

Our Austin office is looking to hire an experienced BDC Sales Representative (Legal Sales) with a desire to grow within the legal industry. The BDC Sales Representative will be the first point of contact with prospective clients, will screen leads, and will be responsible for obtaining case details that will allow the firm to determine if a case should be retained. This position must be staffed by an individual who is business development oriented and works well with people. We ask that you have a strong customer service background and possess the ability to screen potential client calls. You will ensure operational excellence and handle a large volume of incoming client calls. The ideal candidate will be able to work some weekends and be able to commute to our Austin office as is required for this role.

Responsibilities:

Screen telephone calls before scheduling an attorney-client consultation

Persistently monitor all potential new client inquiries (email, internet, phone and referrals)

Immediately contact every potential client and establish relationship with client

Update logs and reporting systems to reflect status of all potential new clients

Conduct potential new client interviews with genuine empathy and compassion

Schedule appointments for potential clients

Take accurate notes during the attorney-client initial consultation

Collaborate with our attorneys to complete the initial consultation process

Assist attorneys with administrative tasks related to opening new cases and maintaining databases

Follow instructions from the supervising attorney and perform accordingly

Write emails, transcribe notes, research legal documents, fax, copy, and create spreadsheets (can maintain complex spreadsheets)

Qualifications:

Bilingual (English/Spanish) with full proficiency

Minimum 3 years of sales experience required, customer service experience a major plus

Strong background with performance-based metrics

Case Management software experience is a major plus

Resourceful and motivated to solve issues as they arise

Strong attention to detail

Proven track record to meet goals and deadlines

Must be able to work weekends

ALL SALES EXPERIENCE WITH NO LEGAL EXPERIENCE ENCOURAGED TO APPLY.

Why Join The United Firm | La Liga Defensora, APC:

Here at The United Firm | La Liga Defensora, APC we offer excellent benefits (medical, dental, and vision insurance), an attractive compensation package, paid parking, paid time off, and more! As a Criminal Defense Attorney, you will have the opportunity to advance your career while learning alongside a team of professionals within the legal industry.

The United Firm | La Liga Defensora, APC is an equal employment opportunity employer. We welcome applicants regardless of race, color, religion, sex, national origin, age, disability, veteran status, or genetics. We are committed to maintaining an inclusive and diverse work environment.

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BDC Sales Representative (Legal Sales)

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Required skills

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