Assistant Community Manager

Assistant Community Manager – Switch in Colorado Springs, Colorado

The Assistant Community Manager supports the daily operations of a multifamily community, contributing to strong financial performance, leasing success, and resident satisfaction. This role plays a key part in ensuring operational efficiency, accurate financial processes, and a high-quality resident experience in alignment with Thompson Thrift’s standards.

Your Role as an Assistant Community Manager

As an Assistant Community Manager, you will partner closely with the Community Manager to support the financial, leasing, and administrative functions of the community. This role is responsible for managing rent collections, maintaining accurate resident financial records, supporting leasing performance, and ensuring operational processes are executed efficiently.

You will serve as a key operational resource on-site, helping to maintain consistency, support team effectiveness, and contribute to overall community performance.

Key Responsibilities

Support leasing performance by assisting with follow-up, application processing, and renewal coordination

Monitor leasing activity, traffic, and conversion trends, providing insights to support occupancy goals

Oversee rent collections and delinquency management in accordance with company policies and legal requirements

Maintain accurate resident ledgers, including posting payments, adjustments, and account activity

Prepare and process daily deposits while ensuring compliance with company accounting procedures

Assist with financial reporting, documentation, and coordination with internal teams

Coordinate move-ins, move-outs, and associated inspections to ensure accuracy and compliance

Provide operational support to leasing team members and assist during high traffic periods as needed

Support resident communication and assist in resolving escalated concerns

Organize and coordinate resident engagement activities to support retention and satisfaction

Monitor service requests and ensure timely follow-up with maintenance teams

Maintain community standards for cleanliness, organization, and presentation

Provide support for essential operations in the absence of the Community Manager, as needed

Our Ideal Candidate for this Role

Education

High school diploma or GED required; equivalent experience considered; some college preferred

Experience & Requirements

Minimum of 2 years of relevant experience

At least 1 year of experience in an on-site leasing role preferred

Experience in property management, business operations, or Class A / luxury communities preferred

Flexibility to work evenings, weekends, and assist with after-hours emergencies as needed

A valid driver’s license and reliable vehicle is required for this role for purpose of routine outreach marketing and shopping comps

Must be able to meet the physical requirements of the role, including frequent lifting of 10 to 25 pounds and occasional lifting up to 40 pounds, with or without reasonable accommodation

Experience with transparent, upfront pricing of rent and required fees to ensure total cost clarity is a plus. (For Colorado Applicants)

Skills & Attributes

Strong organizational and financial aptitude

Excellent communication skills with the ability to professionally engage residents and team members

Proficiency with property management software and Microsoft Office Suite

Ability to manage multiple priorities while maintaining accuracy and attention to detail

Customer-focused mindset with a commitment to service and operational excellence

Why This Role Matters

The Assistant Community Manager plays a critical role in supporting the financial and operational success of a community. By ensuring accurate processes, supporting leasing performance, and contributing to a positive resident experience, this role helps drive overall community performance and long-term value.

Why Thompson Thrift

Thompson Thrift is an integrated, full-service real estate company engaged in the development, construction, leasing, and management of high-quality multifamily communities nationwide. We’re committed to building exceptional places and developing the people who make them possible.

At Thompson Thrift, you’ll find:

Values-Driven Culture – Excellence, Service, and Leadership guide everything we do

Career Growth – Training, mentorship, and long-term development opportunities

Work-Life Support – Competitive benefits, flexibility, and wellness programs

Real Impact – Hands-on involvement in industry-leading multifamily projects

Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. * The hourly or salary range is the range Thompson Thrift in good faith believes is the range of possible compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in Colorado. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the lawColorado Pay Range$26—$28 USDUse of AI in Hiring Thompson Thrift uses AI-assisted tools within our applicant tracking system to support parts of the recruiting process. These tools assist recruiters but do not make hiring decisions or independently determine candidate outcomes. All hiring decisions are made by human reviewers. If you have questions about our hiring process, please contact us at recruiting@thompsonthrift.com. By submitting your application, you acknowledge this information and confirm that the information you have provided is accurate and complete to the best of your knowledge.