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Security Services

Security Scheduling Manager - Chicago

Chicago, ILOnsiteFull TimeManager / HeadPosted 23 days ago

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Required skills

  • security operations
  • scheduling
  • overtime minimization
  • client relationships
  • employee relationships
  • operational goals
  • customer service
  • staff performance
  • disciplinary actions
  • performance appraisal

Nice to have

  • heavy volume call center
  • scheduling software
  • bi-lingual

Role summary

Titan Security is seeking a Security Scheduling Manager in Chicago to supervise daily security operations. This role involves establishing and maintaining schedules to minimize overtime, managing client and employee relationships, and reporting operational matters to senior management. Key responsibilities include coordinating support services, handling escalated issues, monitoring staff performance, managing personnel files and workforce systems, and supporting HR functions like terminations and claims. The manager will also track company equipment and stay updated on relevant guidelines. A flexible schedule including weekends and evenings is required. This position offers a salary of $58K-$60K with benefits and growth opportunities.

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

The Scheduling Manager reports to the Director of Operations and is primarily responsible for supervising the day-to-day security operations of Titan Security. Responsibilities include but are not limited to:

  • Responsible for establishing, maintaining and reviewing schedules to minimize company overtime within WinTeam
  • Build, improve and maintain effective relationships with both client and employees
  • Report all operational matters directly to the Vice President of Operations and/or members of senior management
  • Coordinate necessary support services to effectively manage client sites to meet or exceed financial and operational goals and provide quality customer service.
  • Handle any escalated security issues or emergency situations appropriately
  • Monitors the quality of staff performance including review of disciplinary actions, recommendations for suspension or termination as well as ensuring a regular performance appraisal program for all staff
  • Clearly and accurately record reported data such as call-offs, tardies, emergencies, unusual occurrences, and malfunctioning of equipment
  • Coordinates and documents performance tracking of all staff personnel
  • Maintain and ensure the integrity of personnel files and workforce management systems working with Account Managers and HR department, as necessary
  • Support HR department in review of involuntary terminations including coordinating and conducting exit interviews, assisting with unemployment claims, union grievances and appeals Explain company personnel policies, benefits, and procedures to all staff and job applicants
  • Compile and prepare reports and documents pertaining to personnel activities and account trends
  • Prepare correspondence and memos as needed
  • Responsible for tracking company equipment in the field including technology, vehicles, etc. and ensuring company equipment is utilized in accordance with applicable policies
  • Stays current on federal, state guidelines relative our services
  • Supports the organization’s culture, processes, practices and systems to ensure that all employees are given the opportunity to contribute to the business goals of the company and its clients
  • Flexible schedule to meet the needs of the business which includes weekends and evenings
  • Other duties as assigned

    • Qualifications:

    Education and/or Experience: High School diploma or general education degree (GED) and 2 years prior satisfactory employment as a supervisor in security or customer service position. Experience in a heavy volume call center is preferred.

    Must be at least 21 years of age.

    Certificates, Licenses, Registrations: Ability to acquire and maintain a security license (if required by the state), including state accredited training requirements.

    Language Skills: Must have the ability to read, write, speak, and understand English. Bi-lingual considered a plus.

    Computer Skills: Proficiency with Microsoft Office software, scheduling software a plus.

    Other Qualifications: Ability to pass pre-employment drug screen and criminal background check. Must maintain a working telephone number though which we can contact you.

    Physical Demands: Standard office environment.

    Salary & Benefits: Salary starts at 58K - 60K plus paid time off, MBO bonus, medical insurance, dental insurance, paid holidays, and pension/retirement benefits. Skills-enhancing training and opportunities for career growth and promotion.

    EOE: M/F/D/V

    #IND3

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