Point of Contact (PoC) – Community Outreach & Participant Coordinator

Ontario, CAOnsiteFull TimePosted 2 months ago

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

email
spreadsheets
messaging applications
online meeting tools
English
self-motivated
reliable internet connection
computer
smartphone

Nice to have

recruitment
talent acquisition
sales
business development
customer success
customer support

Role summary

TSMG is seeking a Point of Contact (PoC) – Community Outreach & Participant Coordinator for a large-scale Robotics AI data collection project. This role involves building relationships with local communities and businesses, recruiting participant groups, and coordinating project activities. The ideal candidate will have strong communication and organizational skills, enjoy networking, and be comfortable working with people. Responsibilities include identifying and contacting potential participants, building relationships with community leaders, explaining project details, coordinating schedules, acting as a liaison between participants and the operations team, tracking progress, resolving issues, and supporting participant retention. Previous experience in recruitment, sales, customer service, community management, event coordination, or business development is preferred.

About the Project

TSMG is supporting a large-scale Robotics AI data collection project that helps improve artificial intelligence and robotics systems through real-world video recordings. To support this initiative, we are looking for proactive Point of Contact (PoC) Coordinators who will build relationships with local communities and businesses, recruit participant groups, and coordinate project activities.

This role is ideal for someone with strong communication and organizational skills who enjoys networking and working with people.

Success in This Role

A successful Point of Contact Coordinator consistently builds strong local partnerships, recruits qualified participant groups, ensures smooth communication throughout the project, and helps maintain high participant engagement and successful completion of scheduled recording sessions.

What You Will Do:

Identify and contact local businesses, organizations, educational institutions, community groups, and other potential participant sources.
Build and maintain relationships with community leaders and business representatives.
Recruit groups of participants who meet the project requirements.
Explain the project scope, participation process, compensation, and expectations to potential participants.
Coordinate participant schedules and ensure recording sessions are properly organized.
Act as the main point of contact between participants and the TSMG operations team.
Track participant progress and maintain accurate recruitment and attendance records.
Help resolve participant questions or logistical issues throughout the project.
Ensure all participants receive and complete the required onboarding information and documentation.
Support participant retention by maintaining regular communication and engagement.
Report recruitment progress and project updates to the TSMG team.

Requirements

Excellent communication and interpersonal skills.

Comfortable reaching out to businesses, organizations, and community groups.

Strong organizational and time management skills.

Ability to coordinate multiple participants and schedules simultaneously.

Confident using email, spreadsheets, messaging applications, and online meeting tools.

Basic English communication skills (additional local language proficiency is required for your market).

Self-motivated and able to work independently.

Reliable internet connection and access to a computer or smartphone.

Previous experience in recruitment, sales, customer service, community management, event coordination, or business development is preferred but not required.

Preferred Background

Experience in one or more of the following areas is considered an advantage:

Recruitment or talent acquisition
Community management
Sales or business development
Customer success or customer support
Event coordination
NGO or volunteer coordination
University or student organization leadership

What Makes a Great Candidate

Enjoys meeting new people and building professional relationships.
Persuasive and confident communicator.
Well connected within local communities or business networks.
Highly organized and dependable.
Able to motivate participants and maintain engagement throughout the project.
Problem solver with a proactive attitude.

Working Conditions

Flexible, project-based engagement.

Remote work with occasional local meetings or visits to partner organizations if required.

Flexible working hours based on recruitment goals and participant availability.

Training and onboarding provided by TSMG before project launch.

Ready to apply?

You'll be redirected to TSMG's application page.