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Logistics, Transportation, Technology, Supply Chain

Customer Support Specialist (Transportation)

RogersOnsiteFull TimePosted 26 days ago

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Required skills

  • Customer Service
  • appointment scheduling
  • computer skills
  • detail oriented
  • accuracy
  • overtime

Nice to have

  • office environment
  • freight industry
  • Google Workspace
  • Microsoft Office Suite

Role summary

Uber Freight is seeking a Customer Support Specialist I for their Brokerage operations division in Rogers, AR. This entry-level, on-site, full-time role focuses on scheduling customer shipment appointments accurately and efficiently. Responsibilities include communicating with partners, managing dock appointments using various tools, and updating shipment details in the system. The ideal candidate has 0-1 years of customer service experience, strong computer and communication skills, and a detail-oriented approach. Proficiency with Google Workspace or Microsoft Office Suite and knowledge of the freight industry are preferred.

Schedule: Full Time Job Type: On-site Salary Type: Hourly Req #: 3254

No immigration sponsorship or transfer available for this role.

About the Role

Customer Support Specialist I is a key contributor to our Brokerage operations division. The primary responsibility is to timely and accurately schedule appointments for customer shipments.

This is an entry level, individual contributor position that will work at our office in Rogers Monday - Friday.

Hourly Rate of Pay: $17.00 - $18.50.

What the Candidate Will Do

  • Maintain clear, prompt, and professional communication with shippers, receivers, and internal partners regarding appointment confirmations, delays, and schedule revisions
  • Utilize facility portals, online scheduling tools, phone, and email to secure and manage dock appointments
  • Update shipments within the system with accurate appointment times, reference numbers, and facility contact details
  • Collaborate directly with internal and external partners to resolve scheduling issues and prevent delays

    • Basic Qualifications

  • High school diploma or GED equivalent
  • Entry Level, 0-1 years of customer service experience
  • Strong computer skills
  • Clear and professional oral and written communication skills, including email etiquette
  • Detail oriented with a strong focus on accuracy
  • Able to work overtime if needed

    • Preferred Qualifications

  • Customer service experience within an office environment
  • Knowledge of the freight industry
  • Proficiency with Google Workspace or Microsoft Office Suite

    • Benefits & Compensation for U.S. Employees

    Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

    About Uber Freight

    Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

    Candidate Privacy Notice

    Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

    EEOC

    Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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