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Logistics, Transportation, Technology, Supply Chain

Collections Specialist II (Intermodal Transportation)

Chicago, ILOnsiteFull TimeEntry-level (exp-based)Posted 23 days agoVisa sponsorship available

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Required skills

  • Collections Specialist
  • B2B Collections
  • Customer account assignments
  • company specific software/applications
  • customer aging reports
  • account balance spreadsheet
  • billing issues
  • process conflicts
  • invoice discrepancies
  • billing

Nice to have

  • Google Workspace
  • Intermodal
  • Transportation
  • Organized
  • critical thinker
  • problem solver

Role summary

Uber Freight is seeking a Collections Specialist II for a hybrid, full-time role in Chicago. This individual contributor position involves managing medium to complex customer accounts, running queries on aging reports, creating balance spreadsheets, and liaising between customers and internal departments to resolve billing and process issues. The role requires a high school diploma or GED, at least 1 year of B2B collections experience, and strong organizational and problem-solving skills. Experience with Google Workspace and the transportation industry is preferred.

Schedule: Full Time Job Type: Hybrid Salary Type: Hourly Req #: 3434

About the Role

The Collections Specialist II position is a key customer service and internal support role within Uber Freight. This is a full time, hourly, individual contributor position. Work schedule will be Monday - Friday 8am - 5pm and will work at least 3 days per week in our Chicago office on 433 W Van Buren Street.

What the Candidate Will Do

  • Customer account assignments: Medium to complex
  • Run and format daily queries using multiple company specific software/applications to show productivity increase/decrease on customer aging reports
  • Create and provide account balance spreadsheet with specialized reporting parameters
  • Liaison between assigned customers and internal departments to resolve billing issues and process conflicts
  • Discuss invoice discrepancies/errors with billing and operations departments to form corrective action plans
  • Ensure all work performed on customer’s accounts are notated daily and updated in financial system for management to review if needed
  • Be a resource to Collections Specialists questions with processes, archived information locations, and applications

    • Basic Qualifications

  • High school diploma or GED equivalent
  • At least 1 year Business to Business collections experience

    • Preferred Qualifications

  • Experience with Google Workspace
  • Intermodal or Transportation experience
  • Organized, critical thinker and problem solver
  • Polite, professional, assertive and persistent
  • Not afraid to escalate open issues

    • Benefits & Compensation for U.S. Employees

    Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

  • Illinois: The range for this role is: $19.09 to $23.27 per hour.

    • About Uber Freight

    Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

    Candidate Privacy Notice

    Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

    EEOC

    Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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