Workforce Management Systems Specialist
Required skills
- WFM scheduling software
- Excel
- formulas
- analytical skills
- communication skills
- problem-solving skills
Nice to have
- NICE WFM
- SQL
- Power BI dashboards
Role summary
Uline is seeking a Workforce Management Systems Specialist in Kenosha, WI. This role involves troubleshooting workforce management software, analyzing data, managing projects, and collaborating with various teams to ensure the efficiency and optimal performance of the customer service department. The specialist will act as a liaison for NICE WFM software, identify system enhancements, and support training initiatives. Responsibilities include managing project execution for holiday builds and system upgrades, and maintaining data in systems like NICE WFM, Excel, SQL, and Power BI.
Workforce Management Systems Specialist
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Customer Service is the heartbeat of Uline. From troubleshooting workforce management software issues to identifying opportunities for improvement, as a Workforce Management Systems Specialist, you'll keep our Customer Service team running smoothly. By analyzing data and managing projects, you'll ensure we deliver the legendary experience our customers love!
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
- Act as a liaison for NICE workforce management software, troubleshooting issues and collaborating with IT, business partners and vendors for optimal performance.
- Identify system enhancement opportunities with the WFM team, providing support and training to increase efficiency.
- Analyze reports and operational data, collaborating across departments to resolve discrepancies and recommend improvements to senior leadership.
- Manage project execution for Holiday builds, PTO requests and system upgrades.
- Create and maintain data in applications such as NICE WFM System, Excel, SQL and Power BI dashboards.
Minimum Requirements
- Bachelor’s degree.
- 2+ years of administrative responsibility using WFM scheduling software. NICE WFM (IEX) experience preferred.
- 3+ years of Excel experience with a strong understanding of formulas. SQL knowledge preferred.
- Strong analytical, communication and problem-solving skills.
Benefits
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
Employee Perks
- Café featuring affordable daily meal options from local restaurants.
- On-site fitness center and beautifully maintained walking paths.
- Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
EEO/AA Employer/Vet/Disabled
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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
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