IT Director, Digital Experience Enablement

Position Introduction:

Join OU Information Technology and be part of a team that advances the University of Oklahoma’s purpose: We Change Lives. Our work supports student success, research innovation, operational excellence, and meaningful service to our university community. If you are driven to solve complex problems, strengthen critical systems, and use technology to create lasting impact across One OU, we invite you to bring your talent, curiosity, and commitment to a team where your work matters.
The Director of Digital Experience Enablement provides strategic and operational leadership for the enterprise services that enable secure, reliable, and productive digital experiences across the University of Oklahoma. Reporting to the IT Chief Experience Officer, the Director is responsible for identity and access enablement, endpoint enablement, IT asset management and endpoint lifecycle management, and service assurance and monitoring. This role ensures that faculty, staff, students, researchers, clinicians, and affiliated personnel have the access, devices, and technology services necessary to effectively support the university's mission of teaching, learning, research, service, and healing. The Director develops enterprise standards, drives operational excellence, leverages automation, and aligns technology delivery with institutional priorities across all campuses and affiliated organizations. This is a system-level, OU-wide role, supporting all locations and modalities including Norman, Oklahoma City, and Tulsa campuses, satellite campuses and virtual delivery, including OU Online, to ensure consistent, reliable service regardless of where or how the university community works, learns, or delivers care.
The Director establishes common service standards while adapting delivery to the distinct needs of academic, research, administrative, and clinical settings. This leaders experience in complex, distributed technology environments; with responsibility for enterprise service delivery, organizational change, budgets, vendors, and multidisciplinary teams; working knowledge of identity and privileged access management, endpoint platforms, IT asset management, observability, and IT service management; experience supporting regulated or high-availability environments; and the ability to build trust, communicate with executive and technical audiences, use data to guide decisions, and lead consistently across locations and modalities.
This role partners closely with university leadership to understand what the people behind the university missions actually need to do their best work ¿ proactively identifying and removing the barriers, friction, and delays that stand in their way, and accelerating results across the institution. This is a strategic leader who understands how complex, interconnected systems behave at an enterprise scale and has led an enterprise-wide and multi-campus change successfully and treats a seamless digital experience as a competitive advantage for the university.”

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Required Education and Experience:

• Bachelor's Degree in Business, Management, or related field.
• 48 months experience in leading and managing technical services and personnel and strategic planning.

Equivalency/Substitution: Will accept 48 months experience in lieu of the Bachelor's Degree.