Hybrid Director of Client Operations - Central Florida

Gainesville, FLHybridFull TimeDirector$85,000–$100,000 /yrPosted 17 days agoVisa sponsorship available

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Required skills

ROI experience
valid driver’s license
safe driving history
decision-making skills
tracking and monitoring productivity
providing appropriate feedback
listening
problem-solving skills
confidentiality
self-motivated

Role summary

The Hybrid Director of Client Operations in Central Florida leads client teams to ensure total client satisfaction and strong relationships. This role involves managing multiple client accounts, monitoring performance metrics, and addressing client concerns. The Director will leverage financial metrics to manage accounts and staffing, develop new business opportunities with existing clients, and partner with the sales team. Responsibilities include providing client support for new offerings, reviewing sales contracts for operational feasibility, recruiting, hiring, training, and evaluating staff performance. The role also involves troubleshooting service issues, ensuring regulatory compliance (HIPAA, labor laws), and promoting company values. Requires a Bachelor's degree in Business/Medical Management, 4 years of healthcare management experience, and ROI experience. Significant travel is expected.

Hybrid Director of Client Operations - Central Florida Summary of Position The Director of Client Operations is dedicated to achieving total client satisfaction in the delivery of our services, primarily through leading client teams for dedicated accounts. Successful Client Directors establish and maintain strong relationships by collaboratively and effectively communicating with key clients as well as internal leadership, and our other business units. Our ideal candidate is a self-directed, creative, highly adaptable problem solver with excellent communication and leadership skills who enjoys working in a fast-paced, dynamic environment. Duties & Responsibilities

Implements and manages multiple client accounts within an assigned territory
Manages client needs by maintaining regular correspondence via site visits and telephone check-ins
Maintains and monitors account metrics to assess performance
Responds to all client concerns in a timely and professional manner
Demonstrates a thorough understanding of financial metrics that drive the Company’s business including revenue mix, revenue per business day, labor per payroll day, and labor productivity standards
Uses metrics to manage client accounts and adjust staffing needs
Develops new business opportunities with existing customer bases
Partners with sales team to pursue and close new business
Provides client support and guidance related to new product and service offerings
Helps to develop and review sales proformas and contracts, evaluates for operational implementation
Recruits, hires, and trains new team members
Evaluates staff performance
Troubleshoots service issues and partners with IT to resolve escalated matters
Carries out responsibilities in accordance with Company policies and procedures
Monitors work processes to ensure they comply with applicable regulations, including HIPAA, state/federal regulations related to operations and labor regulations
Performs other duties, as assigned, to ensure effective operation of the department and the Company

Minimum Qualifications

Bachelor’s degree in Business/Medical Management
Minimum of 4 years’ management experience in a healthcare setting
ROI experience required
RHIT certification, preferred
A valid driver’s license and a history of safe driving
Demonstrated leadership and decision-making skills
Ability to communicate effectively with clients, staff members and management
Able to effectively manage others including tracking and monitoring productivity, providing appropriate feedback to employees on a timely basis and driving desired results
Strong listening and problem-solving skills
Ability to maintain confidentiality
Self-motivated and results-oriented while working with minimal supervision
Strong computer skills
Self-starter with the ability to quickly learn new things
Ability to multi-task and work in a fast-paced, dynamic environment
Ability to travel at least 75% of the time
Capable of living and promoting Verisma Core Values

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Hybrid Director of Client Operations - Central Florida

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