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Veterinary Services

Client Service Representative - Springwood Veterinary Hospital - TX

Springwood Veterinary HospitalOnsiteFull TimePosted 1 month ago

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Required skills

  • Customer-focused
  • Greet clients
  • Schedule appointments
  • Answer phone calls
  • Client inquiries
  • Client check-ins
  • Process payments
  • Invoices
  • Receipts
  • Check-out processes

Nice to have

  • Previous experience in reception
  • Veterinary setting
  • Healthcare setting

Role summary

Springwood Veterinary Hospital is seeking a full-time Client Service Representative to be the first point of contact for clients. Responsibilities include greeting clients, scheduling appointments, managing check-ins and check-outs, processing payments, and providing information. The ideal candidate is warm, friendly, professional, knowledgeable, and capable of multitasking in a fast-paced environment with interruptions. Critical thinking and knowledge of the veterinary world are essential. Proficiency in computer software, including practice management systems and Microsoft Office, is required. Previous experience in customer service or reception, especially in a veterinary or healthcare setting, is preferred.

We are seeking a dedicated and customer-focused individual to join our team as a full time Client Service Representative. In this role, you will be the first point of contact for our customers and play a crucial role in providing exceptional service.

Visit our website: Here

Responsibilities:

  • Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
  • Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources.
  • Answer phone calls, address client inquiries, and provide information about our services and policies.
  • Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork.
  • Process payments accurately and provide clients with detailed invoices and receipts.
  • Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions.

    • The Client Service Representative is much more than just a receptionist. Our CSRs provide the first impression of the hospital to clients and patients. They must be warm, friendly, professional, helpful, knowledgeable, and capable of handling many tasks at once with many interruptions. This role requires an individual with knowledge of the veterinary world, critical thinking, and schedule maintenance. Individuals with a friendly and outgoing demeanor is necessary.

    Qualifications:

  • Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
  • Strong communication skills, both verbal and written, for effective client interaction and team collaboration.
  • Ability to multitask and handle a fast-paced environment with attention to detail.
  • Proficiency in using computer software, including practice management systems and Microsoft Office.
  • Organizational skills to manage appointments, records, and administrative tasks.
  • Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being.
  • Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus.

    • Benefits:

    Hourly rate: $15.00 - $17.50 to commensurate with experience.

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Paid Holidays
  • Short Term & Long Term Disability
  • Training & Development
  • Tuition assistance
  • Uniform allowance
  • Discounted healthcare for personal pets

    • Veterinary Innovative Partners (VIP) is a network of veterinarian-owned-and-operated hospitals across twelve states. VIP is guided by a mission to provide veterinarians and their teams with all the resources, mentorship, and autonomy they need to thrive personally and professionally while giving pets the best possible care.

    Join the VIP family, where our team members are our top priority to ensure best-in-class personalized care, ownership and accountability, trust, and an exceptional work environment

    Stay connected with VIP!Follow Veterinary Innovative Partners on LinkedIn for the latest career opportunities, team stories, and behind-the-scenes looks at life in our hospitals.

    Ready to apply?
    You'll be redirected to Veterinary Innovative Partners's application page.

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