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Veterinary Services, Animal Healthcare, Healthcare

Veterinary Receptionist

Falls Church, VAOnsiteFull TimeEntry-level (exp-based)Posted 22 days agoVisa sponsorship available

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Required skills

  • front desk
  • receptionist
  • customer service
  • medical office
  • dental office
  • urgent care
  • veterinary
  • high-volume service environment
  • composure under pressure
  • client support

Nice to have

  • veterinary clinic experience
  • animal care facility experience
  • medical office experience
  • veterinary terminology
  • PIMS software
  • Cornerstone

Role summary

Caring Hands Merrifield is seeking a client-focused Veterinary Receptionist with strong transferable skills from medical, dental, or high-volume customer service environments. The role involves greeting clients, managing appointments and phone lines, processing payments, and providing compassionate support. Comprehensive training on veterinary workflows and software will be provided. This full-time, onsite position offers a competitive salary ($17-$23/hour) and benefits package, including medical, dental, vision, PTO, and 401(k). The schedule is Monday-Friday with rotating Saturdays. A genuine affinity for animals is essential.

Veterinary Receptionist

Caring Hands Merrifield is seeking a dedicated and client-focused veterinary receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

  • A comprehensive benefits package, including medical, dental, and vision insurance
  • Paid time off and a 401(k) plan for full-time employees
  • Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
  • Professional development opportunities

    • Salary: $17.00-$23.00 per hour dependent on skills and experience

    Schedule: This is a full-time position averaging 32–40 hours per week, Monday- Friday 7:30AM-8PM, Saturdays 8AM-4PM

    Responsibilities

  • Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
  • Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
  • Perform client check-out, including payment processing, posting charges, and scheduling future appointments
  • Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
  • Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
  • Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
  • Maintain a clean, organized, and welcoming reception and waiting area

    • Qualifications

  • Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
  • Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
  • Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
  • Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
  • Proficient in Microsoft Office; comfortable learning new software and workflows
  • Reliable, punctual, and professional; ability to work independently and as part of a team
  • Genuine affinity for animals and comfort working in a clinical setting

    • Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset.

    About Caring Hands Merrifield

    At Caring Hands Animal Hospital, compassion and purpose are at the heart of everything we do. We provide transparent, personalized veterinary care, attracting a team of dedicated professionals who uphold our core values every day.

    Our team leads with integrity, delivers reliable care, and supports one another—and you—with a true spirit of teamwork. We are committed to creating a welcoming environment where both pets and their owners feel valued, understood, and cared for.

    We go above and beyond to accommodate the unique needs of every pet and client, fostering a strong sense of community within and beyond our hospitals. With shared values and a unified mission, we work together to make a meaningful difference in the lives of pets and their families.

    #CSR

    #CSR

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