Strategy & Operations Manager

Elmira, NYOnsiteFull TimeManager / Head$110,000–$160,000 /yrPosted 5 days agoVisa sponsorship available

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Required skills

operations management
team leadership
stakeholder management
data analysis
scheduling
resource allocation
process improvement
efficiency maximization
customer satisfaction
performance development

Nice to have

business development
transit operations
customer service management

Role summary

Via is seeking an Operations Manager to oversee a new intermodal transit service in Chemung County. This role involves managing daily operations, leading a team of dispatchers and shift managers, building relationships with stakeholders, and analyzing data to improve efficiency. The ideal candidate has 6+ years of operations management experience, strong leadership skills, and thrives in a fast-paced, autonomous environment. Experience in transit operations is a plus. The position offers a base salary of $110,000-$160,000 per year, plus RSU and benefits.

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Strategy and Operations Manager, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!

What You'll Do:

Manage the on-site daily operations of Via’s service around Chemung County

Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round the clock team

Manage and mentor the on-site team of dispatchers and shift managers

Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations

Liaise closely with Via senior management and Via’s external partners

Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis

Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations

Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Who You Are:

Experienced operations manager, with a minimum of 6+ years of experience

You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility

You are a savvy and tactful communicator: you intuitively find the right tone in every situation

You desire to foster a culture deeply committed to providing a world class customer service experience

You are a detail-oriented executor: you’re obsessively action-oriented and thrive while operating autonomously

You are an experienced and exceptional leader: people love working with you and for you and you have extensive experience leading support teams

You are flexible and adaptable, you love the challenge of adapting to change rapidly and making things work on the fly

You have a proven track record of managing teams (at least 3-5 years) and developing people - you know how to motivate and get the best work out of every person who you work with

You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility

You are a problem solver; you don’t accept the status quo and are always looking for creative solutions

Experience working in transit a plus

Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.

Compensation and Benefits:

Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.

Base salary range: $110,000-$160,000 / per year + RSU package

We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

Ready to join the ride?

Via is an equal opportunity employer.

Ready to apply?

You'll be redirected to Via Transportation's application page.

Strategy & Operations Manager

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Required skills

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