IT Service Desk Manager

• Train new Performance Improvement Specialists or designees in current programs and establish Quality Improvement program in start-up and acquired programs. Establish a follow-up time line to ensure level of understanding and performance of the program Performance Improvement Specialists or designees.
• Share and/or establish between programs best practices for quality and performance improvement
• Develop tracking tools to enhance the work of the designated Performance Improvement Specialist
• Research and communicate to designated Performance Improvement Specialist at program any new regulation and law pertaining to hospice
• Act as resource for program performance or quality improvement in preparation for or during survey
• Update PI training to meet new policy and regulatory issues.
• Develop the programs’ designated Performance Improvement Specialists to their fullest potential
• Meet with GM and/or provide written report on accomplishments of any program visits
• Assist senior managers in start up program or newly acquired sites in the quality and performance improvement area when no designated Performance Improvement Specialist is in place
• Conduct monthly conference calls to share information with, educate and support the quality and performance improvement role
• Act as resource to the corporate and program management on the function and training of the Performance Improvement Specialist role
• Train programs on development and implementation of performance projects
• Provide additional training to Performance Improvement Specialists and others on Excel tracking and trending of quality measures, and on developing charts and graphs for data display
• Work with programs to understand and address negative trends in their program
• Train and consult with programs on establishing Performance Improvement Teams
• Respond to daily communications and questions regarding quality and performance improvement
• Develop new tracking tools for use in monitoring or measuring quality issues
• Provide short- and long-term support for specific program issues
• Train program Performance Improvement Specialists and others to correctly respond and track requests for FMR
• Identify state resources for clinical license verification and monitoring
• Update and educate Performance Improvement Specialists and others on PI Activity Calendar and audit tools
• Establish a positive working relationship with program personnel
• Assist Internal Consultant Surveyors in performance of internal surveys as requested

QUALIFICATIONS

• Four to ten years related experience
• Five years minimum clinical experience
• Five years minimum quality or performance improvement experience
• Computer literate and proficient in WORD, EXCEL, POWERPOINT
• Working knowledge of statistics and quality-based statistical tools
• Must be able to comprehend and create data-based charts and graphs
• Excellent written and oral communication skills
• Ability to work on various assignments simultaneously
• Education experience preferred
• Compliance background preferred
• Must be able to travel extensively 

EDUCATION

• Bachelor’s or Master’s in Nursing, Public Health, Business, or other health-related field preferred.
• CPHQ preferred
• Clinical license e.g. RN, LVN, LPN, RRT

SPECIAL INSTRUCTIONS TO CANDIDATES

• EOE/AA M/F/D/V

VITAS® Healthcare is the nation’s leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you’ll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee: You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission.

All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard—find your purpose at VITAS today.

Benefits Include:

- Competitive compensation 
- Health, dental, vision, life and disability insurance
- Pre-tax healthcare and dependent care flexible spending accounts
- Life insurance
- 401(k) plan with numerous investment options and generous company match
- Cancer and/or critical illness benefit
- Tuition Reimbursement
- Paid Time Off
- Employee Assistance Program
- Legal Insurance
- Roadside Assistance
- Affinity Program

Many of our positions offer the opportunity to work day or night shifts, weekdays or weekends.

Choose a Career with VITAS