Field Operations Manager

Company Overview:

Walker-Miller Energy Services is a 26-year-old Detroit-based, core-values driven company committed to changing lives through energy efficiency. We create and manage customized energy waste reduction programs that help electric and gas utilities meet mandated energy savings goals.

Our experience driven philosophy of energy efficiency as economic development helps families and businesses save energy and save money. Through innovative, inclusive initiatives, we help build communities by creating local jobs, producing equitable energy savings for all rate payers, and spurring the growth of diverse local businesses.

Our operating philosophy is reflected in our core values. We refer to them as BEHIVE.

B - Boldly Go

E – Embrace Equity

H - Humble Confidence

I - Inclusive Stewardship

V - Value Reputation

E - Extraordinary Experience

Position Summary:

The Field Operations Manager is responsible for ensuring the program has the field capacity, contractor readiness, and quality controls needed to fulfill customer demand. The Field Operations Manager oversees the Quality Assurance Specialists and Trade Ally (Contractor) Liaison and provides operational oversight of subcontractors performing Home Energy Assessments. The Field Operations Manager is responsible for ensuring the program has the field capacity, contractor readiness, and quality controls needed to fulfill customer demand. The Field Operations Manager oversees the Quality Assurance Specialists and Contractor Liaison and provides operational oversight of subcontractors performing Home Energy Assessments.

The role works closely with home assessment subcontractor and participating project contractors to forecast production, assess capacity, address delivery constraints, and align fulfillment resources with expected demand. The Field Operations Manager will monitor contractor capacity, Marketplace aging, audits, scopes, work progression, cycle time, backlogs, QA/QC findings, and corrective-action closure.

Essential Responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Embrace, operate, and lead within the core values.

Manage Field Delivery and Fulfillment

Oversee delivery of Home Energy Assessments and contractor Weatherization services.

Ensure subcontractors and participating contractors are prepared to fulfill current and forecasted customer demand.

Resolve operational barriers affecting appointment availability, project throughput, customer progression, or contractor performance.

Lead Forecasting and Capacity Planning

Develop rolling forecasts for HEA appointments, completed assessments, weatherization audits, comprehensive projects, and project completions.

Compare forecasted demand with available subcontractor and contractor capacity, including staffing, scheduling, geographic coverage, and backlog.

Translate program goals and customer-pipeline projections into practical field staffing, scheduling, and production requirements.

Monitor Production and Operational Performance

Maintain visibility into field production, appointment timeliness, customer backlog, contractor acceptance, audits, project completion, and quality performance.

Investigate material differences between forecasted and actual production and adjust resources or operating plans accordingly.

Prepare field-operations updates, risks, forecasts, and corrective-action status for program leadership and client reporting.

Manage Contractor Performance and Readiness

Oversee Contractor Liaisons and establish priorities for contractor recruitment, engagement, audit coordination, project progression, and issue resolution.

Monitor contractor readiness, capacity, geographic availability, audit scheduling, backlog, and project throughput.

Coordinate with contractors and program teams to resolve stalled projects, scheduling conflicts, customer barriers, and incomplete documentation.

Exercise independent judgment in determining operational priorities, allocating contractor resources, addressing performance concerns, and implementing corrective actions necessary to achieve program objectives.

Lead Quality Assurance and Continuous Improvement

Supervise Quality Assurance Specialists and establish inspection priorities based on program volume, risk, contractor performance, and customer experience.

Ensure quality reviews address HEA delivery, weatherization and comprehensive projects, safety, documentation, installation quality, and customer communication.

Use QA/QC trends to guide contractor coaching, subcontractor improvements, training, process changes, and program planning.

Lead and Develop Team Performance

Direct and oversee the work of assigned employees, including prioritization of work, coaching, development, performance management, and staffing recommendations.

Establish goals and performance expectations, monitor results, and take appropriate action to ensure achievement of program objectives.

Make recommendations regarding hiring, promotion, compensation, employee development, and corrective action.

Lead, embrace and operate within our core values.

Minimum Qualifications:

Associate’s degree, or equivalent work experience.

Minimum of 4 years of applicable experience (field operations, team management, and assessments, QA/QC), in lieu of an associate’s degree.

Minimum of 3-5 years of applicable experience (field operations, team management, and assessments, QA/QC).

Proven ability to manage the field activities of a large-scale program successfully.

Strong understanding of energy efficiency principles, practices, and technologies for residential and multi-family buildings, and an understanding of electrification projects and initiatives.

Detail-oriented, organized, self-starter, and have an ability to prioritize workload.

Ability to handle a wide variety of tasks and work in a fast-paced environment.

Analytical and problem-solving skills with a focus on continuous improvement.

Proficiency in project management software and tools.

Proficiency in Microsoft Office, specifically Excel, PowerPoint, and Outlook.

Desired Qualifications:

Bachelor’s degree.

5+ years of experience in field operations in the energy efficiency sector.

Licenses & Certifications

BPI Building Science Principles Certification, preferred.

Envelope Professional Certification, preferred.

Travel Requirements

Willing to travel at least 50% of the time within the assigned territory.

Physical Demands and Work Environment

Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls

The team member is frequently required to stand, walk, kneel, crouch, and/or crawl

Ability to lift up to 30 pounds

Noise level is typically low to moderate

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

Walker-Miller Energy Services is an Equal Opportunity Employer.

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

A team member may be eligible for additional pay, premiums, or bonus potential. Walker-Miller Energy Services offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Compensation Range: $75,000-$82,500 annually.

At Walker-Miller Energy Services, we Embrace Equity by encouraging qualified candidates from all backgrounds and identities to apply for open positions! We have several optional questions about candidates’ demographics, but they do not impact hiring decisions. In fact, all candidate demographic data is anonymized for compliance purposes and to reduce unconscious bias in the hiring process, so none of the information collected here will be attached to your individual application. We ask for this information because Walker-Miller is committed to inclusive recruitment practices, so we hold ourselves to a high standard in developing a candidate pool that is diverse in background, experience, and perspective.

Walker-Miller Energy Services participates in E-Verify. Which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.

E-Verify Notice

E-Verify Notice (Spanish)

Right to Work Notice

Right to Work Notice (Spanish)