Wave Verified

Field Officer

RemoteRemoteFull TimeEntry-level (exp-based)Posted 19 days ago

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Required skills

Field Officer
Malawi
agent network
user recruitment
distribution
marketing
customer service
compliance
risk management
fraud management

Nice to have

Excel
new tools
team priorities
intellectually curious
creative
tenacity

Role summary

Wave is seeking a Field Officer to manage product rollouts and distribution in Malawi. This role involves building and training an agent network, recruiting and onboarding users, ensuring agent quality and compliance, managing risk, and championing customer service. The Field Officer will also coach and mentor a team, scout distribution zones, and monitor field activities. This is a field-based, fixed-term contract role requiring work authorization in Malawi, with competitive salary and benefits.

Our mission

We're making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.

Our goal is to make Africa the first cashless continent and that's where you come in...

How you'll help us achieve it

Wave is now the largest financial institution in Senegal and Côte d’Ivoire, with millions of users, growing rapidly year on year. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.

We are looking for a field officer to manage product rollouts as we launch our business in Malawi. You will also represent Wave, oversee our distribution and marketing, interact with and recruit users, and conduct interviews with individuals about their needs and concerns related to money transfer and financial services.

In this role, you'll;

Identify and build a local agent network in Karonga and guarantee the agent network is fully trained on applications, the contents of the contract before signing, rebalancing options, fraud management, etc.

Recruit target users and onboard them on the use of Wave products.

Collaborate with Field Officers in different locations to progress the adoption of Wave products.

Ensure agent quality and compliance with legal and policy requirements.

Ensure all agents are well-branded and well-equipped. Monitor the cash and float availability at agent locations.

Manage risk through routine visits to report emerging issues and assess agents' performance in your territory.

Identify underperforming agents, close them, recover Wave items and equipment, and ensure that branding material is removed.

Be the primary contact for all agency networks acquiring Wave products in your territory.

Champion excellent customer service among distributors and agents within your territory.

Support distribution activities;

Coach, train and mentor your team to achieve the desired market impact and targets.

Scout zones where distribution should happen and give guidance on the zone where possible distributors should work.

Encourage and motivate distributors to perform to their fullest potential.

Help with the training and smooth onboarding of new distributors and enforce a good work environment and team-building.

Monitor progress related to distribution activities in the field.

Key Details

Location: This is a field role and you will be based in a district/territory as assigned.

Work authorization in Malawi is required.

Contract type: Fixed-term contract (6-month renewable).

Our salaries are competitive and calculated using a transparent formula.

We offer generous health insurance for yourself and your dependents.

Airtime reimbursement.

Lunch and field facilitation are provided.

Requirements

At least 3 years of relevant work experience, specifically managing an agent network in Malawi, including a minimum of 1 year of experience managing field-based teams

Proven sales ability with a successful track record in sales, including identifying customer needs and connecting corridors.

Language: Exceptional written and verbal communication skills in both English and a local language.

Exceptional interpersonal skills in building and maintaining positive relationships.

Willingness to relocate to assigned territories.

You might be a good fit if you

Are excited about working in the field, as this is a largely field-operations role.

Detail-oriented and seek to achieve excellence in everything you do.

Are a clear and proactive communicator, able to independently follow through on tasks and able to manage team priorities effectively.

Enjoy teamwork, but also know how to work well independently.

Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.

Communicate effectively and often, both in writing and in person, to the point of over-communication.

Demonstrate tenacity and a willingness to go the distance to get something done.

Are tech-savvy: comfortable navigating Excel and onboarding new tools.

#LI-MM1

Our team

We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.

We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.

We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.

We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.

We are on Y Combinator's top companies by revenue.

How to apply

Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.

We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.

Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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