Front Office Specialist - Columbia Medical Center Physicians Office

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Job Summary:

The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or administrative functions that support the practice's operations.

The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.

Core Responsibilities and Essential Functions:

Customer Service:
* a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
* b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
* c. Communicating quickly and often with patients, if there is a delay or wait for patient care.
* d. Working with both clinical staff and providers in a team approach.
* e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely.
Operations/Revenue Cycle:
* a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.
* b. Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
* c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.
* d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits
* e. Contacting patients for appointment reminders
Administrative:
* Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests

Required Minimum Education:

High School Diploma General or GED General

Required Minimum Experience:

1-2 years Administrative front office experience in a physician practice or health care setting

1 Year Previous customer service experience Required

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.