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Veterinary Services, Animal Healthcare

Veterinary Receptionist/Customer Service Representative

Bend, OROnsitePart Time$19–$24 /hrPosted 2 days ago

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Required skills

  • outgoing
  • welcoming face
  • exceptional client experiences
  • compassionate service
  • daily patient flow
  • multi-line phone system
  • in-person interactions
  • process transactions
  • essential information
  • friendly

Nice to have

  • veterinary receptionist

Role summary

East Bend Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to be the welcoming face of their hospital. This fast-paced role involves creating exceptional client experiences, managing appointments and patient flow, handling phone and in-person interactions, processing transactions, and providing essential client information. The ideal candidate is friendly, detail-oriented, highly organized, and thrives in a team-focused customer service environment. The position is full-time with a 4/10 schedule and offers a comprehensive benefits package.

East Bend Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

  • Compensation: $19-24 per hour, for each hour worked
  • This is a full-time position, with a 4/10 schedule and availability needed Monday-Friday.
  • Full-time Benefits Package*:

  • Health package: Medical, dental, and vision insurance
  • Life insurance and disability
  • Employee Assistance Program (EAP)
  • 401k with company match
  • Paid time off in accordance with site policy and applicable law
  • Personal pet discount
  • Uniform allowance
  • *Part-time team members may be eligible for limited benefits in accordance with company policy and state law

    Minimum qualifications and skill set:

  • 2+ years of experience in a customer service, reception, or client-facing role
  • Previous veterinary receptionist or healthcare-related front-desk experience preferred
  • Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Ability to remain calm, professional and solution-oriented during busy periods
  • Why choose East Bend?

    Love variety, great medicine, and a team that cares? Welcome to East Bend Animal Hospital in beautiful Bend, Oregon! Our team of four veterinarians and dedicated support staff provide compassionate, comprehensive care in a modern, welcoming environment. With most of our team Fear Free and PennHIP certified, we’re passionate about creating positive experiences for pets and their people. We treat more than just cats and dogs—we welcome reptiles and birds, too! From wellness and preventive care to advanced diagnostics and surgery, we’re here to help every patient live their healthiest, happiest life.

    #LI-KB1

    This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

    Pay Range$19—$24 USD

    Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact hr@westernvetpartners.com. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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