WG&R Furniture Verified
Retail, Furniture
Customer Experience Specialist
Green Bay, WIOnsiteFull Time$17–$17 /hrPosted 12 days ago
Required skills
- customer service
- listening
- multitasking
- computer proficiency
- empathy
Nice to have
- customer order management
Role summary
WG&R is seeking a Customer Experience Specialist in Green Bay, WI, to assist customers with service orders and inquiries via phone, email, text, and chat. This role focuses on problem-solving, empathetic communication, and ensuring positive customer interactions. The ideal candidate enjoys helping people, possesses strong communication and listening skills, can manage multiple priorities, is comfortable with new systems, and enjoys working in a team environment. This is a 100% employee-owned company offering competitive pay starting at $17/hour and comprehensive benefits.
Customer Experience Specialist $17+/hour to start | Green Bay, WI | 100% Employee-Owned Love helping people? You’re in the right place. You’ll be the go-to person when customers have questions and need help with their service order. Through phone calls, emails, texts, and chats, you’ll listen, solve problems, and help turn questions and concerns into positive experiences. What You’ll Do
- Be the problem solver. Help customers with questions, concerns, and service needs, primarily over the phone.
- Make every interaction count. Provide support through inbound calls, email, text, and online chat.
- Turn challenges into a fresh start. Listen, empathize, and help find solutions when things don’t go as planned.
- Keep things moving. Help manage service orders and communicate with customers and teammates to get things taken care of.
- Bring the human touch. Make customers feel heard, supported, and valued – never just another number.
- $17+/hour to start, based on relevant experience
- Employee Stock Ownership Plan (ESOP) and 401(k) with match, totaling a 7% company contribution toward retirement
- Health, dental, and vision insurance, plus HSA contributions
- Company-paid life and disability insurance
- Paid holidays and vacation
- Employee discount and onsite gym
- Genuinely enjoy helping people & finding solutions
- Communicate strongly & know how to listen
- Ability to juggle multiple priorities without losing track of the details
- Comfortable with computers and learning new systems
- Enjoy working with a team & finding ways to make things better
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