Window Nation, LLC Verified
Home Improvement, Construction, Retail
Operations Manager - Raleigh NC
Raleigh, NCOnsiteFull TimeManager / Head$100,000–$110,000 /yrPosted 12 days ago
Required skills
- operations manager
- installation services
- branch operations
- pipeline management
- inventory efficiency
- expense control
- customer experience
- growth strategy
- multitasking
- cross-functionally
Nice to have
- Salesforce
- Microsoft Dynamics
Role summary
Window Nation is seeking an Operations Manager for their Raleigh, NC branch, reporting to the Regional Director of Installation Services. This role is responsible for overseeing the branch's installation process, focusing on profitability, pipeline management, inventory efficiency, expense control, staff development, and customer experience. The ideal candidate will create and maintain efficient operations to support business growth, multitask, and collaborate cross-functionally. Qualifications include a background in service and installation operations management, a Bachelor's degree in a related field, knowledge of installation requirements, building codes, construction techniques, safety standards, and compliance. Experience recruiting and managing contractors, managing branch financials, and proficiency in Microsoft Office Suite and CRM systems are required. Experience with Salesforce or Microsoft Dynamics is a plus.
One Goal, One Passion - Growth is Everything at Window Nation
Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.
Reporting to the Regional Director, Installation Services, our Operations Manager is responsible for the overall operations of the branch installation process. This includes overseeing the profitability, pipeline management, inventory efficiency, expense control, staff development as well as hyper focus on the customer experience. The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business’s growth strategy. The candidate should be comfortable multitasking and working cross-functionally with different business functions. The ideal candidate will have previous experience in related fields.Develop and manage the branch operational plan that meets the company’s goals and objectives.
Deliver on branch margin and profitability targets; recommend, implement, and monitor actions to increase revenue generation and profitability
Recruit, onboard, and manage employees; maintain appropriate staff levels based on pipeline indicators
Maintain positive customer relationships; identify, monitor, and manage customer service standards
Collaborate with the regional team to identify, develop, and implement best practices and SOPs High school diploma, GED, or equivalent education
7+ years of experience in operations, production, manufacturing, logistics, distribution, or a related industry
4+ years of progressive leadership or management experience, with proven ability to lead teams and drive results
Valid driver’s license Background in service and installation operations management within the home improvement, construction, remodeling, or similar industries
Bachelor’s degree in business, operations or construction management, or related field
Ability to accurately measure and determine installation requirements for windows, doors, and other home improvement products
Knowledge of building codes, construction techniques, safety standards, and compliance requirements
Previous experience recruiting, managing, and onboarding independent contractors or installation crews
Ability to manage branch financials, including budgeting, P&L oversight, and cost control
Advanced proficiency level in Microsoft Office Suite (Excel, Word, PowerPoint, Teams, Outlook, etc.)
High level proficiency with CRM systems; experience with Salesforce or Microsoft Dynamics is a plus
Strong analytical and results-oriented mindset with the ability to interpret data, identify trends, and translate insights into actions Competitive pay and performance-based bonus opportunities: $100,000-$110,000/year
Full benefits package including medical, dental, vision, life, and 401(k) retirement options
Paid time off
Growth opportunities within a rapidly expanding company
A supportive team culture where your contributions matter and craftsmanship is celebrated
Training to help you succeed from Day One #LI-NB1
Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.
At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.
Reporting to the Regional Director, Installation Services, our Operations Manager is responsible for the overall operations of the branch installation process. This includes overseeing the profitability, pipeline management, inventory efficiency, expense control, staff development as well as hyper focus on the customer experience. The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business’s growth strategy. The candidate should be comfortable multitasking and working cross-functionally with different business functions. The ideal candidate will have previous experience in related fields.
What You'll Do:
What We're Looking For:
Preferred Skills and Experience:
What We Offer:
Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.
At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
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