IT Operations Manager

Manager of Information Technology Operations

WPM Real Estate Management, AMO® Owings Mills, MD

Why Join WPM?

At WPM, we believe in delivering "Performance that Adds Value™" for our residents, clients, and team members. You'll have the opportunity to lead critical technology operations, influence strategic initiatives, and make a meaningful impact across a growing organization.

WPM Real Estate Management is seeking a hands-on Manager of Information Technology Operations to lead IT operations, infrastructure, service delivery, vendor management, and end-user support across multiple business entities. This role reports directly to the CIO and will play a key role in scaling technology operations and supporting business growth. 

Key Responsibilities

• Lead the day-to-day operations of IT infrastructure, systems, and service delivery.
• Manage help desk, service desk, and application support teams across multiple business lines.
• Establish and improve processes for user support requests, ticket tracking, and service-level performance.
• Oversee relationships with managed service providers and technology vendors, ensuring accountability and service excellence.
• Maintain technology inventories, licensing, and renewal schedules.
• Develop operational reports and performance metrics for executive leadership.
• Partner with IT leadership and cybersecurity teams on security operations, incident response support, and implementation of cybersecurity initiatives.
• Lead change, release, and deployment activities for enterprise technology initiatives.
• Create and maintain documentation to improve knowledge sharing and reduce operational risk.
• Support strategic technology planning and business growth initiatives

Qualifications

• Bachelor's degree required, preferably in Information Technology or a related field.
• Minimum 5 years of experience in IT operations, infrastructure, or technology services.
• Leadership experience managing IT operations and support teams.
• Experience overseeing service desks and supporting distributed locations.
• Experience managing vendor and managed service provider relationships.
• Strong project management, communication, and problem-solving skills.
• Collaborative leadership style with a commitment to customer service and employee experience.
• Ability to work effectively with stakeholders at all levels of the organization.
• Microsoft certifications (Azure, Microsoft 365, Azure Solutions) are a plus.

What We Offer

• Competitive salary: $130,000-$160,000
• 10% annual bonus target
• Company cell phone
• Comprehensive benefits package
• Growth opportunities within a dynamic organization 

Location: Owings Mills, MD (primarily onsite; hybrid flexibility may be available after onboarding).

Apply today and help drive the future of technology at WPM.

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