Artificial Intelligence, Education Technology, Public Speaking, Software

Strategic Customer Success Manager

SeattleHybridFull Time$150,000–$170,000 /yrPosted 22 days ago

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Required skills

enterprise customer success manager
enterprise accounts
customer success metrics
customer experience strategies
customer value
customer engagement platforms
CRM tools

Nice to have

SaaS ecosystem
adoption curve
advanced analytics tools
customer usage patterns
automation strategies
customer lifecycle management

Role summary

Yoodli is an AI platform for human skills, helping individuals and organizations upskill workforces. They are seeking a Strategic Customer Success Manager to ensure excellent customer experiences, manage enterprise accounts, and drive growth. This role focuses on increasing customer satisfaction, NPS, retention, and product adoption by collaborating with sales, product, and leadership teams. The ideal candidate has 5+ years of experience as an enterprise CSM with a proven track record in account management and customer experience strategy. Proficiency in customer engagement platforms and CRM tools is required. Preferred qualifications include deep SaaS understanding, advanced analytics, and automation strategy experience.

Who we are

Yoodli helps people get measurably better in their careers. We help individuals achieve this by helping them land their job, onboard at their companies, learn new skills, practice a speech, sales pitch or difficult conversation, and then take your Yoodli coach with you from one role to the next. For organizations, this means helping you upskill your entire workforce for the AI Future.We’ve always believed in the human potential. In 2021, Esha and Varun started Yoodli as an AI communication coach - to help people communicate with confidence. Since then, our users have used Yoodli for so much more: to learn new concepts through AI Roleplays, practice different kinds of conversations (sales pitches, job interviews, manager conversations), and even use Yoodli as their personal coach to help them learn to use Gemini, Claude or other AI Tools. It’s why we expanded our technology to be the AI Platform for Human Skills.Our team includes former employees from Google, Apple, Microsoft, Tableau, and beyond, united by a passion for empowering people using AI. We're headquartered in the heart of Seattle, and we're having a lot of fun along the way. Our culture is built on failing fast, iterating constantly, and taking bold bets. We value humility, authenticity, and a can-do-attitude.We’re backed by Madrona, Neotribe the Allen Institute for AI, Cercano, and have raised over $60M to date.Our customers include Google, RingCentral, Databricks, Snowflake, Sandler Sales, Dale Carnegie, Toastmasters, and users in over 150 countries. We’ve been featured in Forbes, Fortune, WSJ, Geekwire, ZDNet, and several other outlets (www.yoodli.ai/press). You can try the platform for free at www.yoodli.ai and learn more about us in this TED Talk.

What you’ll do

As a Strategic Customer Success Manager, you will ensure seamless customer experiences across all stages of the customer journey. You’ll bring strong customer relationships, maximize satisfaction, and drive growth by managing enterprise client accounts. Your work will focus on increasing customer satisfaction, NPS, retention/product adoption, and business expansion while collaborating closely with sales, product, and leadership teams.

About you

5+ years of experience as an enterprise customer success manager

Proven track record of managing enterprise accounts, driving adoption, and achieving customer success metrics

Experience shaping and executing customer experience strategies for enterprise lifecycle stages

Skilled at working cross-functionally with sales, leadership, and product teams to deliver customer value

Exceptional verbal and written communication skills with a talent for clear and persuasive articulation of ideas

Strong proficiency in customer engagement platforms and CRM tools

Humility, creativity, and team-first-attitude, with a love for learning

Extra credit experience

Deep understanding of the SaaS ecosystem and strategies to guide customers through the adoption curve

Proficient in using advanced analytics tools to monitor customer usage patterns and predict future behaviors

Ability to develop and implement automation strategies that enhance customer lifecycle management from onboarding to renewal, reducing manual processes and improving operational efficiency

Compensation

Total compensation is targeted at $150,000 - $170,000 (depending on experience), including variable pay based on quarterly goals

Equity opportunities at a fast growing company

Health, dental, vision insurance

401k plans

Flexible PTO, free lunches at the office

What’s in it for you?

Huge impact opportunity: Build and scale a company from the ground up

Competitive compensation: Includes a combination of cash base and commission compensation

Work on a daily basis with the founding team and mentors

Join a fun, inclusive and highly motivated team culture (and help define it!)

Ready to apply?

You'll be redirected to Yoodli AI Roleplays's application page.