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Waste Management, Consumer Services, Franchise

General Manager

Grand Rapids, MIOnsiteFull TimeManager / Head$80,000–$85,000 /yrPosted 8 days ago

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Required skills

  • junk removal
  • customer engagement
  • sales
  • safety
  • efficiency
  • P&L management
  • labor costs
  • fleet maintenance
  • profitability
  • recruit

Nice to have

  • service industry experience
  • logistics experience
  • military experience

Role summary

Southwind, a franchise partner of 1-800-GOT-JUNK?, is seeking a hands-on General Manager for its Grand Rapids market. This role requires a leader who will spend approximately 3 days per week in the field performing junk removal services and engaging with customers, while the remaining time is dedicated to driving business growth. Key responsibilities include field leadership, operational excellence, P&L management, team building, logistics, and safety oversight. The ideal candidate possesses a "no task is too small" mentality, leadership experience, business acumen, and strong communication skills. A Bachelor's degree is preferred but equivalent experience is valued. Southwind offers a dynamic culture focused on Integrity, Collaboration, and Hustle, with opportunities for growth and impact.

Ready to build a high-energy career where every day is different? Join our Field Sales & Service Team and help us deliver exceptional customer moments and powerful service experiences. We're Southwind— the highest-performing 1-800-GOT-JUNK? franchise group — built on integrity, accountability, and investing in people.

The Opportunity: Lead from the Front

Southwind, the largest franchise partner of 1-800-GOT-JUNK?, is expanding. We aren't looking for a manager who wants to sit behind a desk all day. In our Grand Rapids market, we need a hands-on leader—someone who thrives on variety and isn't afraid to get their hands dirty.

As the General Manager, you are the heartbeat of the operation. You’ll spend roughly 3 days a week in the field, working alongside your team, hauling junk, and engaging with customers, while spending the rest of your time driving the strategic growth of the business.

Location: Grand Rapids, MI

Pay Range: $80,000 - $85,000 Base Salary + Additional Bonus Potential

Key Responsibilities

Field Leadership (The "Player" Role)

  • Lead by Example: Spend at least 3 days per week on the trucks, performing junk removal services alongside your frontline team to ensure "World Class" service.
  • On-the-Job Training: Use your time in the field to coach teammates on sales, safety, and efficiency in real-time.
  • Customer Experience: Be the face of the brand in the Grand Rapids community, ensuring every job exceeds expectations.

    • Operational Excellence (The "Coach" Role)

  • Business Growth: Develop and execute local marketing and sales strategies to dominate the Grand Rapids market.
  • P&L Management: Oversee the "business of the business"—managing labor costs, fleet maintenance, and profitability.
  • Team Building: Recruit, hire, and mentor a high-performing crew. You aren't just managing employees; you’re building a culture of accountability and grit.
  • Logistics & Safety: Oversee daily scheduling and fleet management while maintaining strict adherence to safety standards.

    • Qualifications

  • The "Grit" Factor: You have a "no task is too small" mentality. You enjoy physical work and the satisfaction of a job well done.
  • Leadership Experience: Proven track record in a leadership role (service industry, logistics, or military experience is a plus).
  • Business Acumen: Ability to read a P&L and make data-driven decisions to grow the branch.
  • Communication: Strong interpersonal skills—you can talk to a CEO just as easily as you can motivate a team of college students on a job site.
  • Education: Bachelor’s degree preferred, but equivalent experience is highly valued.

    • Why Southwind?

    At Southwind, we value Integrity, Collaboration, and Hustle. We’ve been recognized as a "Best Place to Work" because we empower our leaders to act like owners.

  • Growth: We are a "Fast 50" company expanding across North America.
  • Culture: We celebrate wins together and support one another’s professional development.
  • Impact: You aren't just a cog in a machine; you are the driver of this location’s success.

    • This job description outlines the key responsibilities, qualifications, and skills required for the General Manager position at Southwind, the owners of 1-800-GOT-JUNK?. The specific responsibilities and qualifications may vary based on the company's needs and industry requirements.

    Southwind is an Equal Opportunity, Affirmative Action, and Veteran-friendly employer.

    Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development. Join us and help redefine home services. Apply Now!

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