Medical Front Office - Patient Service Specialist
Required skills
- Greet and register patients
- Schedule patient appointments
- Collect co-pays
Nice to have
- Bilingual
- Insurance Verification Experience
Role summary
We are seeking a Patient Service Specialist for our outpatient physical therapy centers in Tucson, AZ. This full-time role involves managing the front desk operations, ensuring an exceptional patient experience from greeting and registration to appointment scheduling and check-out. Responsibilities include collecting co-pays, managing payer approvals, and conducting insurance authorizations and verifications. The ideal candidate will have a High School Diploma or GED and at least 1 year of medical office experience. Bilingualism and insurance verification experience are preferred.
Overview
Position: Patient Service Specialist
Location: 265 W Ina Rd. Tucson, AZ 85704
Type of Employment: Full-time
Schedule: Weekdays, Monday through Friday
Compensation: $18.00 - $20.00/hour
When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Why Join Us: (benefits for full-time at 32+ hours/week)
- Start Strong: Our mentorship and orientation programs ensure a successful transition
- Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
- Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
- Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection
Check out the video below for additional insight into the work of our Patient Service Specialists!
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
- Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications
Qualifications
Minimum:
- High School Diploma or GED
- 1 Year of Medical Office Experience
Preferred:
- Bilingual
- Insurance Verification Experience
Additional Data
Equal Opportunity Employer/including Disabled/Veterans
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