Medical Front Office - Patient Service Specialist
Required skills
- High School Diploma
- GED
- Insurance Verification Experience
Nice to have
- Medical Office Experience
- Therapy experience
- Front Desk Experience
- Bilingual
Role summary
Seeking a full-time Patient Service Specialist for an outpatient physical therapy center in Tampa, FL. This role is responsible for managing the patient and business aspects of the center, ensuring an exceptional patient experience from the front desk. Responsibilities include greeting and registering patients, scheduling appointments, communicating with various external parties, collecting co-pays, and managing insurance authorizations and verifications. Requires a High School Diploma or GED and insurance verification experience. Preferred qualifications include 1 year of medical office experience, therapy experience, 1 year of front desk experience, and bilingual skills.
Overview
Position: Patient Service Specialist
Location: Tampa, FL (Carrollwood)
Type of Employment: Full-time
Schedule: Monday - Friday, (Varies)
Compensation: $16.00-$20.00/hour (pending experience)
When patients enter our outpatient physical therapy center in Tampa, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Why Join Us:
- Start Strong: Our mentorship and orientation programs ensure a successful transition
- Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
- Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
- Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection
Check out the video below for additional insight into the work of our Patient Service Specialists!
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
- Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications
Qualifications
Minimum Qualifications:
- High School Diploma or GED
- Insurance Verification Experience
Preferred Qualifications:
- 1 Year of Medical Office Experience
- Previous therapy experience
- 1 Year of Front Desk Experience
- Bilingual
Additional Data
Go Anywhere with Us! 1900 centers in 39 states offering internal movement.Equal Opportunity Employer/including Disabled/Veterans.
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