Service Center Repair Technician - Entry Level

Job Description

As an entry-level Service Center Repair Technician, you’ll handle the most common customer technology needs by using systems and tools to efficiently diagnose and repair products. You’ll perform troubleshooting and repairs on desktops, laptops, gaming consoles, mobile phones, accessories and components. To protect customer data privacy, you’ll sanitize all media or storage-like devices using proprietary tools and systems. If you have strong change management, attention to detail and organizational skills, this is the right role for you. Demonstrated success in this role carries the opportunity for promotion to an advanced-level repair technician role.

This role takes place at Geek Squad city, our 240,000-square-foot repair center in Brooks, Kentucky.

What you’ll do

• Answer customers' questions regarding cost, product installation, operation and issue prevention
• Troubleshoot products for repair and complete routine functionality and quality testing
• Document repair work and customer communications and partner with leadership to manage work-in-process repairs
• Track units and corresponding parts to ensure customer satisfaction and inventory integrity
• Stay up to date with company-provided vendor certifications and trainings

Basic qualifications

• 6 months of experience troubleshooting and repairing technology products
• 6 months of experience using Microsoft Office
• Able to stand and sit for long periods of time
• Able to work in a fast-paced environment while remaining organized
• Able to lift weight up to 25 pounds with or without accommodation
• Able to multitask and demonstrate strong attention to detail

Preferred qualifications

• Consumer electronics manufacturer repair certification
• 6 months of experience using proprietary or inventory-related systems
• Fluent in both English and Spanish

What’s in it for you

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our benefits include:

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.