Marketing Automation, SaaS, Customer Engagement

Account Manager, AMER (Remote)

RemoteRemoteFull TimePosted 4 days ago

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Required skills

revenue ownership
renewals
expansion opportunities
churn mitigation
commercial strategy
pipeline generation
commercial advisor
commercial negotiations
deal cycles
Legal

Nice to have

SaaS commercial role
5+ years preferred
$5m ARR management
MM space
customer spend growth
named framework

Role summary

Customer.io is seeking an Account Manager for its North America team, based in the US or Canada. This remote, full-time role involves revenue ownership for a portfolio of mid-market and enterprise accounts, focusing on driving renewals, identifying expansion opportunities, and building strong customer relationships. The ideal candidate will have 3+ years of experience in Account Management or a related SaaS commercial role, with a proven ability in forecasting, data-driven decision-making, and multi-threaded relationship building. Responsibilities include owning the commercial strategy, accurately forecasting pipeline, and closing renewals and expansions, while partnering closely with Customer Success and Sales teams.

About Customer.io

Over 9,000 companies, from scrappy startups to global brands use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, I'm Tijani Jackson, Manager of Account Management at Customer.io, and I'm looking for an Account Manager to join our North America’s Team. This is a revenue ownership role - you'll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You'll be part of a tight-knit team and a key commercial voice for the accounts you own.

This role is open to candidates based in the US or Canada only.

What we value

Commercial ownership: you treat your book of business like it’s yours, because it is. You spot opportunities and challenges early, bring thoughtful recommendations to your manager, and take accountability for results

Forecasting discipline and data-driven decision-making, not gut feel

Multi-threaded relationships — you build trust across the org, not just with one champion

Expansion through value, not feature gates or mechanical levers

Close partnership with Customer Success — you see CS as a collaborator, not a handoff

What you'll do

Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation

Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI clearly

Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology, maintaining strong CRM hygiene and reliable pipeline data

Proactive pipeline generation and multi-threaded relationships - you actively uncover growth opportunities and build trust as a commercial advisor across the org, not just with one champion

Partner closely with Customer Success on account health and with Sales on expansion deals

Own commercial negotiations, navigate objections and complex deal cycles, and drive renewals and expansions to close, partnering with Legal, Finance, and other internal teams as needed

What we're looking for

3+ years in Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred)

Experience managing $5m ARR, predominantly in the MM space

Proven ability to grow customer spend outside of overages or true-ups — genuine expansion through adoption and value articulation

A forecasting methodology you can walk through clearly — it doesn't need to be a named framework, just logic you own

Comfortable pulling usage data, tracking health scores, and building your own dashboards

Strong communicator — clear and persuasive with both technical and non-technical stakeholders

Based in the US or Canada

Compensation & Benefits

We believe in transparency. Starting salary for this role is $90,000 base + $39,000 variable = $129,000 OTE USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

30-minute video call with a Recruiter
45-minute video call with the Hiring Manager
Take-Home Assignment
1-hour Assignment Review Call with the team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.

Ready to apply?

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